Akkodis Hiring for Customer Service Representative at United States Full Time

Customer Support Representative

Location: Remote

Contract: Thru September

Rate: $26 per hour

Strong preference to candidates with restaurant experience****

The new team member will work 40 hours a week and be expected to work from 1pm-9pm ET from Thursday to Monday.

The team is looking for a new team member to join our Customer Support team, helping restaurants live as they work with our new product. Our Customer Support team currently offers 365/12/7 coverage from 9am-9pm EST. Be an early part of a collaborative team that prides itself with world-class customer service for an innovative and industry leading technology platform. Work directly on a small, high priority team, and learn by working directly with world-class leaders. Investigate and resolve complex technical troubleshooting cases to diagnose and remediate failure points. Develop a deep expertise in our product, processes, systems, tools, and how to diagnose and resolve an issue

Requirements

-Bachelor’s degree or equivalent amount of work experience

-2+ years of work experience in a related role in technology, hospitality, or customer support

-You are a natural problem solver, willing to triage problems that may not have a pre-defined solution

-You have experience in a fast-paced customer service role and are resilient in an ever-changing environment

-You are a highly motivated individual that works well in a team environment You are above average in technological fluency

-Familiarity with Toast, Square, Upserve, Micros, Aloha, NCR, or Revel POS Familiarity with G-Suite, ZenDesk, Slack, Atlassian, Salesforce

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records.