🛠️ Key Responsibilities:
🧾 Passenger Handling:
Assist passengers during check-in and boarding processes
Verify travel documents (tickets, ID, visa)
Issue boarding passes and baggage tags
Provide information about flight schedules, delays, and gates
🛄 Baggage Handling:
Ensure proper tagging and handling of luggage
Assist with lost, delayed, or damaged baggage claims
Coordinate with baggage services team
🛫 Boarding & Departure:
Guide passengers to boarding gates
Make announcements for boarding and flight updates
Ensure smooth and timely boarding procedures
🧑💼 Customer Service:
Handle passenger queries and complaints professionally
Assist elderly passengers, children, and passengers with disabilities
Provide special assistance services (wheelchairs, priority boarding)
🔐 Safety & Security:
Follow airport safety regulations and security protocols
Report suspicious activities or safety concerns
Coordinate with security personnel when required
📋 Coordination:
Work with airline crew, ground handling agencies, and airport authorities
Ensure compliance with airline policies and aviation standards
🎓 Qualifications:
Minimum: 12th Pass or Graduate
Diploma/Certification in Aviation / Hospitality / Travel & Tourism (preferred)
💼 Experience:
Freshers can apply
0-3 years experience preferred in aviation, hospitality, or customer service
🧠 Skills Required:
Excellent communication and interpersonal skills
Customer service orientation
Problem-solving ability
Basic computer knowledge
Ability to work in a fast-paced environment
Teamwork and coordination skills
Professional appearance and grooming
💻 Technical Skills:
Basic computer systems for check-in and boarding
Knowledge of airline procedures and airport operations
Familiarity with boarding systems and passenger handling software
🕒 Working Conditions:
Rotational shifts (including nights, weekends, and holidays)
Standing for long hours
Airport-based work environment
💰 Salary Range (India):
Fresher: ₹20,000 – ₹25,000 per month
Experienced: ₹30,000 – ₹1,00,000+ per month
Experience
0 – 6 Years
No. of Openings
139
Education
12th Pass
Role
Airport Ground Staff
Industry Type
Aviation / Airline / Aerospace
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
Bhubaneswar
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