Airdrie Air Ltd. Hiring for Customer Service Representative at Airdrie, AB Full Time

We are looking to add another office team member in the Customer Service Department.

Are you the right fit for the fast pace of Heating and Air conditioning company front office?

An experienced multi tasker. (Previous Heating company CSR experience would be an asset)

We are looking for some one with great office experience, very good at customer service, phones and follow ups etc.

Someone that is thorough and double checks their work, that can answer phones, take proper messages, book calls for technicians through our computer system and can multi task.

Someone who will do what it takes (work late or delegates with follow ups) to get the work done.

Office and experience are a must. This will be a possible career for an experienced person.

Please do not apply if you do not have the experience.

Responsibilities:

· Giving the customers the BEST phone experience

· Answering incoming phone calls from customers and discussing needs while maintaining great customer service

· Booking residential and commercial service calls through our computer system

· Following up with customers on the experience

· Managing the technicians work schedule

· Maintaining client’s info, pictures, equipment online and files.

· Custom service representative duties

· Working with technicians to help them as needed to find parts, update work orders, help with billing etc.

· Performing outbound calls to schedule preventative maintenances and tune-ups

Responsibilities:

Operations and customer service experience is an asset.

Minimum of 5 years experience in a customer service position.

Answering phones / service dispatching / Follow ups / reception / computer data base management/inventory etc

Actively listen to problems and help provide solutions

Answering incoming phone calls from customers and discussing needs while maintaining great customer service

Taking care of a variety of customer concerns, complaints, and questions by phone, email, and in-person

Working on our software program and maintaining customer records by updating account information and warranty

Working with technicians to help them as needed to find parts, update work orders, help with billing etc.

Performing outbound calls to schedule preventative maintenances and tune-ups

Wage: $18-$21 to start.

Job Type: Full-time

Salary: $18.00-$21.00 per hour

Benefits:

• Dental care
• Disability insurance
• Extended health care
• On-site parking
• Vision care

Schedule:

• 8 hour shift

COVID-19 considerations:
We practice all safe Covid 19 procedure in effect in the office

Ability to commute/relocate:

• Airdrie, AB: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Front desk: 5 years (required)
• Administrative experience: 5 years (required)