Air Liquide Hiring for CA – Customer Service Representative – Mississauga – VitalAire at Canada Full Time

VitalAire Canada is the Canadian home healthcare subsidiary of Air Liquide, the world leader in gases, medical technologies and services for Industry and Healthcare. VitalAire empowers patients who have sleep apnea or require home oxygen therapy through ongoing respiratory support and compliance.

Here is what you will do

VitalAire is currently recruiting a highly energetic and motivated Temporary Client Service Representative for our Mississauga location.

The Client Service Representative provides customer support by answering incoming calls and placing outbound calls pertaining to Sleep Apnea treatments, Oxygen and other respiratory services. As necessary, contacting referral sources and customers to obtain further information to update and complete the electronic patient file.

Answering large volume of calls in a timely manner

Identify customer needs, clarify information, research issues and provide resolutions

Creates and updates customer electronic files for Customer Management and scheduling systems

Maintains integrity of client file information by electronically documenting both written and verbal correspondence

Build and maintain professional relationships with clients, referral sources, hospitals, funding agencies and internal customers

Responds to Sleep health and Oxygen customer service inquiries providing appropriate solutions

Handling customer complaints; receiving and reporting incidents in the electronic systems

Troubleshooting Sleep Apnea and Oxygen equipment malfunction calls and where necessary escalate calls to designate

Conduct outbound calls as required to complete or update client files

Performs other Customer Service related activities as required

Here is what you will need

High School Diploma – background or experience in Customer Service/Medical Office

Google Docs, Sheets, Gmail applications and Microsoft applications

Keyboarding Skills (+45 wpm)

Strong experience with data management

Marketing and Sales skills are an asset

Bilingual is an asset

Agreeing to disclose your COVID-19 vaccination status, as a condition of employment.

Agreeing to be fully vaccinated against COVID-19 and to maintain such fully vaccinated status, as a condition of employment.

Here is why you should join

Competitive salary, plus bonus and vacation

Competitive benefit flex package & pension plan

Standard working hours for better work/life balance

Tuition reimbursement & career development programs

Additional information

At Air Liquide, we value the health and safety of our customers, patients, and employees. As such, we strongly encourage everyone to get vaccinated against COVID-19. All future employees will be required to be fully vaccinated against COVID-19 and to maintain such fully vaccinated status.

VitalAire provides equal opportunities for all applicants and is committed to fostering an inclusive and accessible environment. Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.