Agylia Hiring for IT Support Analyst Apprentice – London Southbank Job at London, England Full Time

IT Support Analyst Apprentice
Location: London Southbank
We have an exciting new opportunity for an IT Support Analyst Apprentice with Civica.
Closing date: 15 Aug 2022
What will the you be doing?

• Develop knowledge and skill sets to confidently support Civica’s financials’ products and solutions.
• Utilise knowledge and experience of operating systems and databases to investigate reported faults.
• Ensure customer information records are accurately maintained for each installed customer.
• Investigate customer reported problems connecting to customer sites as appropriate.
• Replicate issues and resolve according to contract SLAs.
• Liaise with development to find resolutions to reported software product defects and to ensure that bugs and change requests are managed effectively.
• Ensure customers are kept advised of problem progression.
• Escalate major issues ensuring key internal staff are kept advised of impact and solution progression.
• Maintain an in-depth understanding of the product, its operation, interface to external systems and data structure.
• Build effective relationships with both internal and external customers.
• Ensure that reported issues are resolved within customer service level agreements.
• Develop customer relationships and attend customer sites when required.
• Assist with product testing, during release phases.
• Produce knowledge base articles from knowledge experience.
• What training will the apprentice take and what qualification will the apprentice get at the end?
• Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
• Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance.
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.
• You will gain a level 3 national certificate.
• What is the expected career progression after this apprenticeship?
• The role offers long term security and the opportunity to progress into a permanent position.

Desired skills
Communication skills, Customer care skills, Writing skills, Ability to work independently, Ability to take initiative, Ability to take responsibility, Ability to work under pressure, Prioritise work load, IT confident
Qualifications

• GCSE or equivalent English (Grade A*-C/9-4 or equivalent) Essential
• GCSE or equivalent maths (Grade A*-C/9-4 or equivalent) Essential

Civica is a Diversity Leader, ranked as one of the top European companies for workplace diversity and equality – Financial Times 2022.
Civica is committed to building and maintaining an inclusive and supportive culture where diversity thrives, and all of our people excel. We believe that diversity stimulates innovation, enables us to deliver better outcomes for people and communities, supports the growth of our people, and delivers great results for our customers. Civica recruit, promote and reward our people based on their contribution, regardless of gender, race, disability, religion/belief, nationality, ethnicity, sexual orientation, age or marital status.

Job Type: Apprenticeship