Agriculture Financial Services Corporation Hiring for Client Service Representative – Taber at Taber, AB Full Time

• Shortlisted applicants will be contacted in January 2022*

Effective January 4, 2022, AFSC will require either proof of COVID-19 vaccination or ongoing negative COVID-19 tests for all AFSC employees, AFSC Board of Directors and contractors who attend at AFSC offices or who attend at in-person work related events and meetings.

As the Client Service Representative, you are a self-starter and a great communicator. You bring a passion for outstanding client service, and knowledge of Alberta and the Agriculture industry. You are the first impression and a key contributor for the delivery team to meet their goals.

What will your growth opportunities look like in this role?

• Learn and become knowledgeable in the insurance, lending, and risk management aspects of the business
• Meet and interact with our producers and other clients
• In-house learning and development

What will you be responsible for?

• Welcome clients and assist with various requests for information, referring more complex matters to Relationship Managers
• Ensure a positive experience for clients by having courteous interactions with them
• Carry out standard client service activities and handle client enquiries
• Conduct data entry into AFSC systems, and review and verify the information to ensure accuracy and accessibility
• Carry out sales support tasks and provide help to Relationship Managers
• Perform basic data entry tasks, including data verification
• Use standard office software to carry out formatting on letters and routine reports
• Schedule appointments, make arrangements for meetings and conferences, and plan staff events

What are we looking for from you?

• Consistently goes above and beyond to understand customer requirements and surpass their expectations
• Takes steps to ensure work is done properly, communicates status, and addresses any errors
• Plans and prioritizes work to meet commitments aligned with organizational goals
• Relates openly and comfortably with diverse groups of people
• Shows consistent effort to complete even unpleasant or routine tasks in a timely manner; maintains work focus despite obstacles or setbacks
• Learns and adopts new technologies

What else is in it for you?

• Health, dental, and vision benefits on your first day of employment
• $1,200 health spending account
• Corporate functions
• Christmas closure
• PSPP contributions
• Generous vacation and special leave days
• Health and wellness initiatives

Qualifications:
College Diploma in related Business or Agriculture field

1 year of related experience