Agile Staffing Groups Hiring for Customer Care Executive at Marietta, GA Full Time

Below Are The Details

Job title: Customer Care Executive

Location: Marietta, GA (hybrid)

Company: a leading In-home OT assessments, curated products, and custom home modification services company

Working for our firm that specializes in bathroom remodeling for aging individuals can offer a unique and rewarding career opportunity for people that are looking for rewards in performance and hungry for a culture of growth minded people.

Impactfulness of our work: Helping aging individuals make their bathrooms more accessible and safe can have a profound impact on their quality of life. Knowing that your work directly contributes to improving the lives of others can be highly fulfilling.

Innovation: The field of aging-in-place remodeling is constantly evolving, and there are opportunities to innovate and find creative solutions to improve the quality and efficiency of the services offered. This can be intellectually stimulating.

Career Growth: We invest in growth and expansion and opportunities for career advancement. We are expanding in services and client base; you will have opportunities to grow into a new role and responsibility.

Performance-Based Compensation: We reward employees based on their individual and team achievement. Our goal is to give you a platform to excel and take pride in work achievements.

Positive Company Culture: We have a strong emphasis on creating a culture where people thrive, collaborate, and motivate selflessly.

Learning Opportunities: Working in a specialized field like aging-in-place remodeling can provide valuable skills and knowledge that can be transferred to other areas of your career. It’s a niche industry with its own set of challenges and solutions.

Client Relationships: Building accessible bathrooms for aging clients often involves developing strong client relationships. This can be personally rewarding, as it allows you to see the direct impact on our clients’ lives.

Entrepreneurial Environment: We encourage an entrepreneurial spirit and want employees to take ownership of projects and initiatives.

Responsibilities

Job description:

• Offering helpful, accurate and professional advice to customers and taking ownership of queries to prevent escalation
• Welcoming new customers to their homes and ensuring any reasonable issues are resolved so that the level of customer satisfaction is maintained and improved
• Where specialist assistance is required, fielding the query to the correct team member or department, offering comprehensive information before handing over
• Making a valuable contribution to the team by reviewing and continuously improving company’s customer service approach and processes, to ensure that issues are being identified and resolved effectively

Qualifications

• Experience in a similar role for a Registered Provider, Housing Association or in the property sector is useful but not essential, as we are looking for people who are passionate about customer service
• Great communication skills both verbal and written, demonstrating a natural desire to find solutions, professionalism and empathy to ensure customers feel valued
• Proven ability to use Microsoft Office, Teams and CRM systems.
• Ability to act efficiently and proactively within defined decision-making processes