Advisor Websites Hiring for Customer Support Onboarding Coordinator at Vancouver, BC Full Time

The Customer Success Onboarding Coordinator is a full time remote or in-office, Monday to Friday, opportunity at Advisor Websites. As the main point of contact, you’ll be a liaison between our clients and our web design team, as we build them beautiful, professional, and responsive websites. Advisor Websites is a fast growing company and are looking for a team member who is good with change, quick to adapt, and eager to grow with us!

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Responsibilities: *

• Be the voice of Advisor Websites for all new clients
• Guide our clients through the website setup process
• Evenly distribute tasks to our web design team
• Manage all client communication through email, phone, and zoom meetings
• Provide timelines and regular updates for our clients during the development of their websites

About You:

• Experience using a CMS (Drupal/Wordpress Etc)
• You love being on the phone and engaging with clients
• You’ve worked and thrived in a goal driven environment
• You have a project management mentality towards organization and task prioritization
• Passionate about the web, technology, and a great team player
• Minimum 2 years of Customer Service experience
• HTML & CSS experience is a bonus

The Perks:

• Enrolment in Advisor Websites’ Bucketlist Program: 1 day off and $$ to spend every year to knock items off your personal Bucketlist
• Wellness Days: In addition to vacation days, you have 8 additional days off you can use when you just need a break
• Work from home: Ability to work remotely completely or use our Vancouver office as a workspace
• Education Fund: $500 per year to help you grow
• Extended Medical and Dental: What you would expect from your employer

• Culture Events: Sponsored department and team social events
• Educational Sessions: We bring in a professional to team the team new things

Job Type: Full-time