AdventHealth Hiring for Patient Experience Coordinator at Killeen, TX Full Time

• Benefits from Day One
• Paid Time Off from Day One
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

Our Promise To You

Joining AdventHealth Central Texas, AdventHealth Family Medicine Rural Clinics and AdventHealth Rollins Brook is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time – Monday through Friday

Shift: Day Shift – shift hours will vary.

The Community You’ll Be Caring For

• Located in the heart of Texas, AdventHealth provides care for the citizens of Bell, Coryell and Lampasas counties.
• AdventHealth is committed to reinvesting in the community by offering the services, technologies, and facilities to set the standard with the continually changing healthcare industry.
• As a member of our team of more than 1,000 employees you will enjoy competitive salaries, exceptional benefits and opportunities for growth while working in an environment that is centered around our mission of Extending the Healing Ministry of Christ.

The Role You’ll Contribute

The Patient Experience Coordinator is a representative of AdventHealth that has daily contact with patients, their families, and all AdventHealth staff. Effectively collaborates with Department Leaders, Practice Leaders, Providers and support staff. Provides service recovery and develops a proactive approach to improving the patient experience with the goal of providing Personalized Patient Care, Every Patient, Every Time. Must present a friendly, positive and professional image with strong credibility while encountering patients, visitors, staff, physicians and volunteers. Requires compassion, sensitivity and empathy toward patients and families. Must help facilitate communication between patients and the leadership team and must display excellent communication skills and the ability to keep leadership informed of potential issues which may need to be addressed.

The Value You’ll Bring To The Team

• Monitors patient experience data collected by Press Ganey, including scores, comments and Bullseyes.
• Prepares and distributes s to leadership on a monthly basis. Providing feedback and support regarding the data to help identify improvement opportunities, analyze patient feedback and Patient Experience Initiatives.
• Coordinates and manages the Performance Review Committee’s expectations and works with leaders to identify priorities and departmental outcome goals.
• Develops plans for ongoing program evaluation and development to improve the patient experience.

Qualifications

The Expertise And Experiences You’ll Need To Succeed

• High school diploma
• Minimum of three years of experience required in a healthcare setting, communications, public relations, education or patient care field

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.