Advanced Hiring for Entry Level IT Customer Support Job at Birmingham, England Full Time

What You Will Do:

• As a Support Associate, you will be responsible for handling incoming support calls and emails, undertaking any relevant issue investigation ensuring all key information is accurately captured
• Ensure an exceptional level of customer service and satisfaction is met at all customer touch points
• Perform and undertake all aspects of technical support service (telephone calls, web incidents, voicemails, call backs, e-mails etc.) to accurately diagnose problems, remotely monitor, pre-empt faults and ensure the successful resolution of issues.

What You Will Have:

• Effective problem solving skills
• Well-developed oral and written communication skills
• 
  Well organised, with the ability to work proactively in a team in a busy environment
• Experience with using Microsoft Windows and Microsoft office suite

What We Do For You:

• Generous Annual Leave – 25 days, plus public holidays, with the possibility to buy additional days
• 
  Summer Fridays! Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week)
• 
  Life Insurance – 4x times annual salary
• 
  Top Achievers Club – Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees
• 
  65% Internal Mobility – Committed to the development & growth of our people
• 
  Advanced Perks At Work – Exclusive employee discounts & benefits portal
• 
  Charity Fundraising – Proud to be a Patron of The Prince’s Trust; every employee is entitled to one day of volunteering each year
• 
  Pension Scheme – Up to 5% matched contribution

Who We Are: