Log In
Sign Up
About The Position
The Admitting Representative is responsible for obtaining demographic and financial data from patients and/or their families, ensuring accuracy and completeness. This role involves verifying insurance information, obtaining necessary authorizations, and preparing patient documentation for initiation of care. The position also requires coordinating volunteer duties, updating patient information, and handling patient valuables. The Admitting Representative must demonstrate an understanding of age-specific care needs, emergency protocols, computer downtime procedures, and department equipment usage. A key aspect of the role is incorporating the medical center’s mission of quality care with compassion and respect into daily performance, supporting initiatives to improve HCAHPS scores, and adhering to compliance and the Code of Conduct.
Requirements
- High school diploma or equivalent.
- One year of customer service experience required.
- Knowledge of medical terminology.
- 30 wpm typing.
- Ability to communicate effectively verbally and in writing.
- Los Angeles County Fire Card (required within 30 days of hire)
- Assault Response Competency (ARC) (required within 30 days of hire)
Nice To Haves
- Associates Degree.
- Experience in a hospital or healthcare setting preferred.
- Prior admitting experience preferred.
- Bilingual preferred and demonstrate excellent public relation and communication skills.
Responsibilities
- Verbalizes and/or demonstrates knowledge of clinical information and practices essential to assuring provision of age-specific care to infants, children, adolescents, adults and geriatrics.
- Enhances professional growth and development through participation in educational programs, staff meetings, in-services/workshops and successful completion and maintenance of required certifications.
- Demonstrates proficiency in the skill of interviewing patients and or family member to obtain the required demographic and financial data.
- Provides forms and factual information, which requires comprehension and signatures. Obtains translator service if necessary.
- Photocopies insurance notification cards, reviews for authorization requirements and follow-up as appropriate.
- Obtains eligibility and or authorizations and documents it by end of shift or within a 24 hour period.
- Prepares and delivers to appropriate department or individual, the patient’s addressograph, armband/ID (placed on patient prior to leaving department) and chart as required to initiate patient care.
- Prioritizes registration and transportation per patient medical or scheduling needs.
- Distributes copies of all patient documents to appropriate departments as assigned. Coordinates volunteer duties, i.e. (delivery of documents, patient, etc.).
- Updates patient demographic and financial information, as made available and notifies appropriate interested parties, i.e. (MD, UR department, etc.
- Retrieves/delivers patient valuables/provides receipts and secures in hospital safe.
- Demonstrates a complete understanding of roles during emergency/disaster situations.
- Takes into consideration the age specific needs of the geriatric patient, assuring repeating of questions/comments as well as any special physical need.
- Demonstrates a complete understanding of computer downtime protocol.
- Demonstrates a complete understanding of department equipment and proper usage.
- Exhibits appropriate telephone/fax/beeper protocol, i.e. answers promptly, identifies name and department and is courteous and helpful, and has knowledge of commonly used extensions.
- Incorporates medical center’s mission of “quality care with compassion and respect” into daily performance of job functions.
- Understands and can verbalize VBP goals/targets.
- Consistently participates in the unit and hospital specific action plans to improve HCAHPS scores.
- Is able to use AIDET in all settings.
- Understands is individually accountable for achieving Core Measures, HCAHPS and other VBP goals.
- Consistently supports compliance and the Code of Conduct (Hollywood Presbyterian Medical Center’s code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting noncompliance, and adhering to applicable federal, state and local laws and regulations, accreditation and license requirements (if applicable), and Hollywood Presbyterian Medical Center’s policies and procedures.