Adecco UK Hiring for HR Operations Lead at London Full Time

Provide advice and guidance to HR Coordinators to deliver an operational HR service through a ticketing system. Enabling responses to all contractual lifecycle queries including family friendly policies, probation, annual leave.

Supervise a flexible pool of HR coordinators to undertake all HR contractual operations including contract issuing, maintenance and corrections across the workforce

Work with other team leaders to ensure resources are allocated appropriately across the HR Operational areas and proactively identify upcoming or regular administrative support requirements

Liaise with other team leaders to ensure the smooth transition of information and support across all teams

Essential Criteria

Excellent knowledge and understanding of HR policies; including Lifecycle changes, different absence types, unpaid and family friendly absence policies. Allowances, increments, fixed term end dates, annual leave payments.

Proven experience in delivering an operational or contractual administration service

Demonstrated experience in building quality internal relationships

Good management skills including providing coaching, mentoring, motivating and managing performance of a team

Proven experience in ensuring professional delivery under high pressure

Experience in training or upskilling others

Demonstrated experience in overseeing a ticketing tool such as Salesforce or a large, shared mailbox

Detailed knowledge and understanding of using HR system

Why work with Adecco:
20 days annual leave 9 days bank holiday

Perks at work – discount vouchers and points to spend

Support program with 24/7 helpline

Eye care vouchers

Competitive pension scheme

If this is the role for you, then apply today! Only shortlisted candidates will be contacted. Adecco is an equal opportunities provider.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Zoe Cox