Adecco Hiring for Associate Program Manager at Australia Full Time

Job Description

One of Our clients is looking for Associate Program Manager.

Location: Remote

Contract: Till 29 December 2023

About the Role

What You’ll Do

Monitor social media for influencer and viral posts and respond to customer care or negative posts about the brand via social media tool, Sprinklr, as well as occasionally natively monitoring platforms

Understand the full spectrum of customer care policies and processes

Liaison with Marketing and Comms on replies to influencer and viral posts

Bring an elevated lens of Marketing/Comms to customer care world

Manage key stakeholder conversations with senior level global leadership

Manage various aspects of brand crises on social media, including social listening, ing, responding, crafting in-feed posts, liasioning with policy, etc.

Work with stakeholders and varied policies across the world, but specifically in the US, United Kingdom & Ireland, India, and Australia

Potential to be on-call

Basic Qualifications

Minimum of 2 years of prior work experience, preferably in social media community management or related field

Preferred Qualifications / Experience

4+ years of social media community management for a large brand with diverse issues

Project management: you have proven experience of managing multiple projects end-to-end in a fast-paced environment, with the ability to work to tight timescales

Ability to thrive in an ambiguous and flexible work environment

Bachelor’s degree, preferably in Communications, Social Media or Public Relations

Social Listening and Software Proficiency in Sprinklr & Brandwatch

Understand intuitively what has the propensity to go viral and create brand crises

Proficient stakeholder management skills

Influencer management experience

Previous experience managing Brands and Crisis in Social Media

Customer care operations experience

Strong communicator (both verbal and written); creative copy writing skills

Customer focus, empathy and business acumen to understand the customers’ needs and generate engaging conversations in Social Media

Problem solver – Desire to address complex problems without hesitation

Independent and proactive, self-starter and highly motivated; capable of working independently, yet collaboratively, within a fast-paced environment, while maintaining a positive, proactive and energetic approach to work

Highly organized and able to multi-task, whilst maintaining clear and proactive flow of communication

Clear Understanding of Engagement elements across the most popular social networks (Facebook, Twitter, Linkedin, Instagram, TikTok, Reddit, Youtube)

Ability to de-escalate, shift and approach negative engagements to turn them into positive outcomes for our users