Acumatica Hiring for Customer Support Specialist at Remote Full Time

We have an immediate opening for a motivated Customer Service Representative! The ideal candidates will embody our Company’s Core Values:

Get it Done- Complete the task at hand with minimal supervision. Be a team player who is self-sufficient. Solve problems with a can-do attitude. Be positive and “all-in” when doing your job.

Raise the Standard- Strive to continuously improve yourself and the organization around you. Do not accept mediocrity. Be open to learning and be willing to teach. Have vision and understanding to be the best in the industry.

Do the Right Thing- Put the greater good above all else. See the big picture and know the value of honesty and integrity. Be both humble and confident. Lead by example.

Passion for Service- Be responsive and dedicated to the customer. Do not over promise.

Responsibilities:

• Answers incoming phone calls in a prompt and courteous manner.
• Provide professional and friendly interaction with our customers.
• Assists customers with navigating and accounts set up through the Metropolis App.
• Resolves customer inquiries independently or with the aid of a supervisor.
• Quote daily and event rates to assist customers with parking decisions.
• Troubleshoot customer/garage specific inquiries prior to escalating to Management.
• Ensure customer satisfaction by providing effective and immediate solutions to customer inquiries.

Requirements:

• 2+ years of customer service; inside sales
• Detail oriented – order entry through Microsoft D365 or experience working with an ERP system
• Self-starter that is as effective working alone as they are working on a team
• Ability to effectively communicate, both written and verbal, with all levels of a company and with customers
• Highly organized with ability to manage multiple priorities
• Experience working in a Microsoft environment; working primarily with customers through email and telephone

Benefits:

• Competitive hourly rate ($21.63 – $28.44) with annual bonus potential
• Full benefit package that includes: health, dental, life, vision, long/short term disability
• 401(k) plan with company match, Profit Sharing
• Paid Time Off benefits
• Tuition Reimbursement and Professional Development

Job Type: Full-time, Part-time

Pay: $21.63 – $28.44 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Education:

• High school or equivalent (Required)

Weekly day range:

• Monday to Friday

Work setting:

• Remote

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