Activate Talent Hiring for Customer Service Representative at United States Full Time

Responsibilities:

• Customer Interaction:
• Engage with customers on Meta ad platforms and other channels, responding promptly and professionally.
• Address inquiries, concerns, and provide detailed product information.
• Collaboration:
• Collaborate with team members to ensure a seamless and positive customer experience.
• Work closely with various departments to resolve customer issues and improve processes.
• Meta Ad Comment Management:
• Monitor and respond to comments on Meta ads to enhance customer engagement.
• Provide insights and feedback on customer interactions to contribute to marketing strategies.
• Documentation:
• Document customer interactions and feedback to assist in product and service improvements.
• Maintain accurate records of customer inquiries and resolutions.
• Additional Support:
• Provide support in other areas as needed, contributing to the overall success of the team.
• Collaborate with different departments to ensure a holistic understanding of customer needs.

Qualifications:

• Proven experience in customer service or a related field.
• Excellent communication skills, both written and verbal.
• Familiarity with Meta ad platforms and the ability to navigate and respond effectively.
• Strong problem-solving skills with a customer-centric approach.
• Ability to work independently and collaboratively in a fast-paced environment.

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