ACT Government Hiring for Senior Director, Endpoint User Services Job at Canberra Full Time

The Technology Services Branch (TSB) delivers a diverse and cohesive range of customer focussed and technically efficient products, support and core technology solutions that underpin service delivery across the ACT Government. This includes identifying and delivering key strategic technology investment priorities including the adoption of consumption-based service models, device and location independence and cyber-resilience.

The role leads the User Services section in the provision of end-user desktop computing services to the ACT Government.

What you will do:

• Lead the Endpoint User Services section, including management of staff, physical, and financial resources
• Manage, provide technical and strategic leadership, and continually develop core desktop computing ICT services such as:

• PC Standard Operating Environment (SOE) and associated applications
• desktop software packaging and deployment services including thin client (Citrix)
• Website Development and hosting on a common Whole of Government platform
• Remote access to the ACT government environments via Microsoft and Citrix platforms

• Oversee and conduct testing and evaluation of end-user hardware and software on behalf of Digital, Data and Technology Solutions and its customers
• Level 3 end user, software application and print services support
• Manage Digital, Data and Technology Solutions relationships with key suppliers and providers of ICT products and services as consumed by the section.
• Provide high-level oversight of project-based work requested by Strategic Business Branch.
• Provide representation at internal forums and committees.

This position does involve direct supervision of up to 60 staff with up to 6 direct reports.

The ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse people and those who identify as LGBTIQ+ are encouraged to apply. Hear about CMTEDD from some of our staff.

Notes: This is a temporary position available for up to 12 months with the possibility of permanency. A Merit Pool will be established from this selection process and will be used to fill similar vacancies over the next 12 months.

How to Apply: If you are interested in applying for this position, please provide a written statement, maximum three pages total, responding to the eight capabilities in the ‘What You Require’ section of the Position Description. A copy of your current curriculum vitae and contact details of at least two referees should also be provided.

Applications should be submitted via the Apply Now button below.

Note

This is a temporary position available for up to 12 months with the possibility of permanency.