Under current Public Health Emergency Directions all Canberra Health Services staff are required to have received at least one COVID-19 vaccination by 29 October and be fully vaccinated by 1 December 2021.

In order to be eligible for employment with Canberra Health Services you will be required to provide evidence of vaccination against COVID-19 by way of a Vaccination Certificate or provision of an authorised exemption, for consideration. Please ensure you include this information with your application documentation.

Canberra Health Services (CHS) is focussed on the delivery of high quality, effective, person centred care. It provides acute, sub-acute, primary and community‐based health services, to the Australian Capital Territory (ACT) and surrounding region. More information can be found on the CHS website: https://www.health.act.gov.au/

The Infrastructure and Health Support Services (IHSS), Operational Support Services (OSS), is responsible for the provision of a range of Client Services (CS) to support the operations across various Canberra Health Services (CHS) locations. The branch is committed to the CHS vision, role and values.

Under limited direction, the Client Services Officer will deliver a range of services to consumers which includes but is not limited to responding to face to face and phone enquiries about patients, providing directions to consumers visiting CHS facilities, facilitating accommodation requests and bookings for outpatients and their carers, conducting non-cash financial transactions, and other administrative duties as required.

Client Services Officers are expected to work positively and collaboratively with colleagues and other business units across CHS, be supportive and flexible, and demonstrate exceptional customer service at all times.

Under limited direction of the Business Support Officer you will deliver a range of services to consumers which includes but is not limited to responding to face to face and phone enquiries about patients, providing directions to consumers visiting CHS facilities, facilitating accommodation requests and bookings for outpatients and their carers, conducting non-cash financial transactions, and other administrative duties as required. You will:

CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as Lesbian, Gay, Bisexual, Transgender, Intersex, or Questioning (LGBTIQ) are particularly encouraged to apply.

Behavioural Capabilities

Position Requirements/Qualifications:

Previous experience in front line customer service is highly desirable.

Have an understanding of how the National Standards and Quality Health Service (NSQHS) indicators align with this role.

Fulfil the responsibilities of this role as detailed in the CHS Exceptional Care Framework, Clinical Governance Framework, Partnering With Consumers Framework and all other related frameworks.

Please note prior to commencement successful candidates will be required to:

Undergo a pre-employment National Police Check.

These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience:

Applications must be submitted through the e-recruitment system. Applications must include a copy of a current resumé, and

A response to the selection criteria under “what you require” in no more than two pages.

Where possible include specific relevant examples of your work.

CHS Contact: Anne Folger-Pleuger, Assistance Director Client Services, 5124-4228