Acivico Group Hiring for Customer Experience Advisor at Birmingham Full Time

We have an excellent opportunity to recruit a Customer Experience Case Handler within our Building Consultancy customer experience team. The salary for this role will be in the range of £23,914 – £29,439.

The Customer Experience Centre leads the customer through their journey at Acivico, from registration to completion. You will be the first line for Acivico and the route of all knowledge, including financial. The role will ensure flexible and integrated working across the organisation, providing a range of administrative support services and telephone support, including data input as a member of the team. You will be responsible for undertaking and maintaining procedures for the effective registration and validation of LABC building regulation applications, processing payment, book inspections and supporting the application to completion.

Typical duties include booking inspectors, confirming payments, registering applications, and answering queries. You will have your say in a fast-paced dynamic team in an ever-adapting and improving field, servicing Birmingham.

You will provide a high-quality service to customers, ensuring their needs are met within the parameters of the service catalogue and customer satisfaction metrics.

We offer a competitive package that reflects your experience and qualifications, a government pension scheme, a minimum of 30 days of annual, leave volunteering opportunities, employee assistance programme, retail discounts and significant investment in learning & professional development. Acivico adopts a hybrid working policy, with 1-2 days a week being in our main offices in Brindley Place Birmingham.

To apply please visit the Acivico Group website , download a copy of the mandatory application questions form and submit the completed form and an up-to-date CV. Any applications failing to submit the mandatory application questions will not be considered. Applications through any other platforms will not be accepted. Further details of the person specification and job description can be found within the careers section of our website.

Closing date for applications: 9am Monday 27th November 2023

Acivico is an equal opportunities employer.