Aces Global Hiring for Customer Service Agent at Fresno, CA Full Time

Our organization works with influential Fortune 100 and 500 companies in the telecommunications field. The goal of the Customer Service Agent is to provide benefits to low-income households. We are part of making an impactful marketing campaign that can positively alter various lives in the community, we need team members to assist us in several Customer Service Agent roles.

The Customer Service Agent will guarantee the accurate and timely collection and analysis of the Federal LifeLine Program data for monitoring progress towards meeting goals and ing to agency funders.

Our success is a product of Aces Global’s people. We constantly encourage Customer Service Agents and enable them to put forth astonishing efforts to help brands realize their consumer acquisition goals.

Responsibilities as a Customer Service Agent:

• Work with the other Customer Service Agents and Management Teams to secure new clients and protect existing clients from competitors
• Empathize and deescalate consumer concerns with sincerity, understanding, and care
• Create, distribute, and collect records of program participants
• Utilize tools and resources given by the company to effectively educate consumers on the advantages provided by the Federal Lifeline Program
• Greet and assist community members in the division/program
• Provide general assistance to the members of the division
• Represent Aces Global in a professional and business manner

Customer Service Agent Qualifications:

• 1 year of account management/customer service/sales experience
• Must be able to follow directions and work as a team
• Tech skills to include tablet navigation, spreadsheet, email, and internet usage
• Superior organizational skills – able to manage multiple priorities simultaneously
• Must have strong oral communication skills

Perks of a Customer Service Agent:

• Team building activities
• Holiday closings
• Community involvement and the ability to make a difference
• Competitive pay, rewards, and bonuses
• Traveling events for top performers

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