AceAge Hiring for Junior Software Developer – Sustaining and Support at Burlington, ON Full Time

AceAge Inc. is a healthcare technology company, creating intuitive products to ease the aging process and improve healthcare outcomes. Our product is Karie – a personal health companion that organizes, schedules, and dispenses pills with one-button technology, ensuring that patients are taking the right medication at the right time. We believe in simple health tools for better health outcomes. As a healthcare technology start-up, we thrive on innovation and technological advancement.

At AceAge, we are committed to extending aging-in-place and creating independence for seniors, leveraging technology to solve real-world problems in healthcare, and connecting caregivers and family members with their loved ones. When we say “AceAge Cares” we mean it! Our Company’s beliefs are rooted in instilling values that center on being caring, trusted, simple, and informed. AceAge operates according to these values – in our Culture, with our Products, and in our Market.

The Package

Our Compensation package includes a competitive base salary and benefits that include LTD, Life Insurance, AD&D Coverage, Extended Healthcare and Vision Coverage. We also offer paid Sick Days, Family Responsibility Days, and Bereavement Leave. We will also provide you with the ability to engage and participate in a variety of corporate initiatives. We are a company that is focused on individual development and success in addition to your wellness. We also have an absolutely amazing team!

The Position

The Sustaining and support developer (IoT platform) is responsible for investigating and resolving incidents reported by customer support and internal production testing, related to our backend platform, web services, and APIs. They are also responsible for assisting the team in building the technical knowledge base. They will contribute to software development through documenting, developing, and testing software solutions as well as participate in product development from ideation, to deployment, and beyond.

Job Responsibilities and Duties

Investigating incidents reported by customer support and internal production testing.

Conducting root cause analysis.

Assess and provide timely responses to incidents in line with defined and desired SLAs.

Incident assessment and classification to known issues and problems.

Build technical knowledge base.

Document problems, bugs, reliability enhancements, etc. in Software Ticketing System (JIRA).

Contribute to software development through documenting, developing, and testing software solutions.

Manage priorities, deadlines, and deliverables of individual tasks.

Clearly communicate technical problems, processes, and solutions for individual tasks.

Participate in our product development from ideation to deployment and beyond.

Participate in Agile meetings as part of the Software Development Lifecycle.

Completes additional tasks as required.

Qualifications

Bachelor’s Degree or Diploma in a technical field, including Computer Programming, Computer Science, Computer Engineering, Software Engineering, or equivalent

Professional software development experience in one of: Java, .Net, JavaScript, TypeScript

Backend or API development

Technical documentation

Experience writing SQL queries for relational database reporting

Experience building web services or developing large software systems is considered an asset

Experience supporting Problem and Incident Management processes is considered an asset

Strong problem solving and troubleshooting skills

Training or Certificate in Cloud Systems such as Azure, AWS, or Google Cloud is a strong asset

Relational DB SQL Query development and reporting

Ability to read backend code (Node.js, TypeScript)

Experience with ticketing best practices will be beneficial for this role

A good understanding of web servers and network communications

Ability to read and understand log files from software applications and web servers

Strong communication skills in both written and verbal English

Strong attention to detail and problem solving abilities

Quality and customer focused

Additional Information

This position will have the availability of working remotely during COVID-19 as the health and safety of our staff is our utmost priority. This position may require travel post-COVID-19 to our Burlington location at some points in time.

AceAge is an equal opportunity Employer and we are committed to achieving greater accessibility by providing accommodation for people with disabilities during our recruitment selection process. Accommodations are available on request for qualified candidates during each stage of the recruitment process. Please note that candidates applying for Canadian job openings should be authorized to work in Canada. Please contact Human Resources by phone at 519-992-9516 should you require additional assistance or information.