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Acciona Hiring for User Services Technician Job at Armadale Full Time

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ACCIONA is a global company, leading in the development of regenerative infrastructure that creates a positive impact on society. Our workforce consists of more than 41,500 professionals, present in more than 40 countries across the five continents, all contributing in our mission to design a better planet. Are you a passionate individual who wants to make a difference, promote sustainable development, and find solutions to the biggest global challenges including climate change, overpopulation, and water scarcity? Come and join us in building the infrastructure our planet needs to achieve a sustainable future.
Job Description
  • Global business with real career opportunities
  • Parking on-site
  • Awarded Top Employer 2022 – People management is at the core of our strategy
The Opportunity
We are currently looking for a User Services Technician to come join our IT team based in Burswood working on our Armadale Line Upgrade Project. This is a great opportunity for a career hungry IT professional that is looking for a first level IT support technician opportunity in a growing global business.
The User Services Technician is responsible for providing support to ACCIONA employees and partners using ACCIONA devices, infrastructure, or environments, partnering with Acciona’s Global Service Desk team. This includes support with computer, operating system, application, and mobile services.
Key accountabilities for the position:
  • Provide first level support including logging and handling of ICT incidents and service requests, using the ITSM tool Service Now.
  • Installing and configuring computer hardware, software (Microsoft) and peripheral devices.
  • Monitor your personal ticket queue (requests and incidents) and reprioritise your workload to ensure all tickets are resolved within the defined SLA’s.
  • Provide clear and concise notes within ServiceNow against each ticket, and where necessary update/develop Knowledge Base articles.
  • Work closely with the wider ICT team, both locally within Australia and globally with our Parent Company, to achieve the best possible outcome for the End User.
Required Skills and Competencies
  • Some commercial experienced gained in an IT Support role
  • Experience supporting mobile devices (iOS, Android)
  • Experience using and support Office 365.
  • Experience in PC Hardware configuration.
  • Experience maintaining printer and scanners.
#LI-MD2

ACCIONA has been given the Top Employer 2022 certification in Australia, which certifies the company’s commitment to excellence in human resources management and those who focus on putting their people first through their exceptional HR policies. Since establishing a presence in Australia in 2002, ACCIONA has made significant investments in local opportunities and project development. ACCIONA employs more than 3,000 people in its renewable energy, infrastructure and water projects across Australia & New Zealand

We are an Equal Opportunity Employer and promote equality and diversity. Indigenous Australians and candidates from minority groups are encouraged to apply.

Job Overview

  • ID: 276250
  • Date Posted:
  • Location: ,
  • Job Title: Acciona Hiring for User Services Technician Job at Armadale