Accident Support Services International Ltd. Hiring for Customer Service Representative at Whitby, ON Full Time

Working at the collision reporting centre in Durham, the successful candidate will prepare motor vehicle collision reports for Police, photograph damaged vehicles, & assist drivers in the initial stages of reporting their collision to their Insurer.

Duties & Responsibilities:

• Greet visitors, determine their needs & direct them accordingly
• Respond to telephone inquiries or forward callers to the appropriate person or authority
• Provide general information regarding the legal responsibilities of drivers with respect to reporting a motor vehicle collision (MVC) to Police & Insurance Companies
• Evaluate whether an MVC meets the eligibility requirements to be reported at the collision reporting centre (CRC)
• Verify driver documents (licence, ownership and insurance)
• Interview drivers to determine collision details
• Data enter information using custom software in order to produce MVC report for Police, Insurance and MTO
• File reports or retrieve as required;
• Photograph vehicle damage & upload images into MVC report
• Organize & co-ordinate work flow between CRC & Police personnel
• Operate digital scanner to transfer paper documents to digital file database
• Assist drivers in initial stages of reporting to Insurance

Other

• Other duties as assigned

Minimum Requirements

• Must have reliable transportation to and from work;
• One to two (1-2) years of experience in an customer service or retail position; previous experience with data entry is an asset;
• Able to undergo and pass additional background testing; complete criminal background check;
• Available to work flexible hours and shifts as required;
• Excellent keyboarding and customer service skills are a requirement;
• Proficient written and oral communication skills;
• Must have high attention to detail;
• Must have basic knowledge of computer programs;
• Must be able to work independently with minimal supervision; and
• Must have the ability to manage frequently changing priorities in a fast paced and often high-pressure environment

Working Conditions

• Able to work on a computer for long periods of time;
• Required to work in a busy, open area office which may result in constant interruptions;
• May be required to stand for extended periods of time during shifts;
• Required to photograph damaged vehicles outdoors, in all weather conditions; and
• Required to spend long hours concentrating which will require attention to detail and high levels of accuracy.

Job Type: Part-time

Salary: $16.50 per hour

Schedule:

• Day shift
• Evenings
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Whitby, ON: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location: One location