Accenture Hiring for Utilities Customer Transformation – Manager at Montréal, QC Full Time

We Are:
Accenture Strategy & Consulting. Through deep industry expertise, analytics, and insights, we empower clients to survive and thrive in the new, the now, and the unknown. To stay agile in a world dominated by change, the C-suite must keep the core business running while simultaneously identifying and investing in the new. Accenture Strategy& Consulting enables leaders to act quickly and confidently as they pivot to the future. Known for our ability to execute at speed, we help clients determine clear, actionable paths to competitive agility by bringing them new thinking on business and technology.

Accenture Strategy & Consulting, Utility Industry, Retail Energy and Customer Service Practice helps energy providers around the world to reimagine, transform and grow their business and create new value propositions, revenue streams, commercial models and ecosystems. We are powering the progress to a safe, connected and sustainable planet. Every day, we work with the largest electric, gas and water utilities to deliver innovative solutions and help them become more efficient, reliable, environmentally friendly and safer places to work. We co-create the future with our clients at Accenture Innovation Hubs around the world and work alongside our clients to bring the future to life in the core of our client’s operations. We are the marketplace leader in modernizing the Customer Experience network, delivering next level of connectivity between marketing, operations and technology that goes beyond the commodity. Our utility clients are looking for bold solutions in the era of rapidly changing technology, policy and workforce innovations. Are you the leader who wants to reinvent the Utilities’ Customer Experience and empower our clients to create a clean, sustainable and connected world? Join a team of industry practitioners with global footprint and local camaraderie. Visit our site to learn more about Accenture Strategy & Consulting Utilities Practice.

You are a utility practitioner who has experience in one or more of the following:

• Advance Customer Engagement – Apply insight-driven approaches to identify, target, and organize for intelligent customer and retail growth with new connected energy experiences.
• Brand Marketing – Create meaningful, delightful and valuable customer experiences across all channels and customer touchpoints by connecting and integrating design, process, and technology solutions.
• Connected Energy – Connected Energy aims to maximize both grid and customer value with next generation energy management by aligning and optimizing grid operations with seamless customer experiences.
• Intelligent Platforms – Enable end-to-end digital, customer service, billing, sales, marketing and field customer capabilities on Oracle, Salesforce and SAP platforms.

The Work:

• Grasp the challenges Accenture clients are facing, offer solutions, and describe the value of transformation in terms of business outcomes.
• Bring thought leadership to shed light on most critical issues utilities face today and in the future.
• Keep learning and bringing new technologies and innovative solutions to our clients.
• Serve as a role model and coach for the next generation of Accenture analysts and consultants.
• Champion other team members for professional and personal success.
• Nurture a wide range of trusted advisor relationships with clients, from strategy to technology, from the C-suite to the front line, and from business and IT.
• Use your powers of persuasion in interactions within Accenture if you think there’s a better way to solve a problem.
• Promote evidence-based business decisions by blending in business data and domain expertise to discover new insights.

Here’s What You Need:
Minimum 5 years of experience in the Utility industry (electric and/or gas) with focus on Energy Retail (Customer Engagement, Brand Marketing, Connected Energy or Intelligent Platforms (Functional SAP ISU)

Minimum 5 years of experience in a strategic advisory or consulting role with strong verbal and written communication skills

A Bachelor’s degree or equivalent of 12 years of professional experience

Bonus Points If:
Affinity with technology and digitalization (e.g Salesforce, SAP)

Experience in sales and proposal development

Able to improvise and adapt to lead clients and teams through change and ambiguity

Able to work independently and at the same time be a team player with a “can-do” mentality who can think outside the box

Excellent quantitative and analytical skills

Excellent communication skills

Ability to communicate and write fluently in English/French