Being a Client Advocate (CA) is like being a combination of a research scientist and a teacher. We use logic and our knowledge of the LMS to test theories in order to narrow a list of possibilities to the final solution. We are also there to clearly explain the answers to our client’s questions while teaching them about the functionality of our system. Finally, our roles have a direct impact on our client’s satisfaction with Absorb as a whole, so being friendly and understanding, with a strong customer focus is an asset. If you enjoy detective work, working closely with other teams, client service and continuously learning new things, you’ll fit right in here in Client Advocacy. ~ Paul, Client Advocate
Are you looking for an exciting opportunity to accelerate your career growth and develop your client relationship management skills in a fast-paced and growing organization?
We are looking for entry level candidates who are customer service oriented, tech savvy and who are very comfortable working on a computer. This role requires someone who can answer client tickets either by phone or email and complete them in a timely manner.
As a Client Advocate, you will be expected to engage our clients by providing technical support, researching and answering questions and troubleshooting problems regarding our Learning Management Software (LMS).
Check out what Dan Ritchie, Client Advocate has to say about working at Absorb Software:
Dan Ritchie – Absorb LMS
Key Responsibilities:
Key Requirements:
Minimum Requirements
Preferred Requirements
Technologies we use:
The Company:
Absorb Software is a learning technology company based in Calgary, Alberta Canada, with offices in London, Dublin, Tampa, Boston and Sydney.
Absorb offers both Absorb Infuse, the first Learning Experience Platform (LXP) to offer a true in-the-flow learning experience, and our flagship product, Absorb LMS, an industry-leading and award-winning Learning Management System for businesses, higher education, government and non-profit agencies around the world. Absorb is setting new standards in learning technology and support, fueling companies who believe that people are their greatest asset.
We exceed expectations across enterprises, industries and continents, helping people learn at the speed of now and preparing companies for the future of work. How do we do it better? We pay attention to the details and go deep where it matters. Turning a culture of learning into a revenue engine for global titans the world over.
Care to join us?
Why work at Absorb Software?
Additional requirements/information for candidates:
Absorb Software (Absorb) is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. Absorb is committed to providing employees with an environment free of discrimination, bullying and harassment. All employment decisions at Absorb are based on business needs, job requirements and individual qualifications. We will maintain our commitment to and support of equal employment opportunity for all individuals without regard to race, national extraction, colour, religion, political opinion, age, sex (including pregnancy), sexual orientation, gender identity/expression, marital status, family or carer’s responsibilities, or physical/mental disability. Our commitment to equal employment opportunity extends to any other protected classes which may exist under applicable law.
We acknowledge and are mindful that our Sydney, Australia operations are located on traditional land of the Aboriginal and Torres Strait Islander people; the traditional custodians of Australia. We also recognize that the Gadigal of the Eora Nation are the traditional custodians of this place we now call Sydney. We recognize their distinctive spiritual relations with the land that supports our home and our business. We are humbled that our office is built upon the generous land that sustained Aboriginal people for centuries.
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