ABI Insurance Hiring for Personal Lines Customer Service Representative Full Time

The Personal Lines CSR is responsible for servicing our Personal Lines clients. Those are clients who have a home, auto, boat, umbrella, 2nd home, condo, motorcycle, RV, or other policy within the Personal Lines realm. The CSR coordinates the policy servicing between the client and the carrier or in some cases multiple carriers. The CSR is responsible for learning our agency systems and utilizing them to be efficient and productive in their job. The CSR is responsible for learning all of our carriers and the lines of business that each provide to our client base. The CSR can also earn extra money by cross selling new policies to our clients and selling policies to completely new clients to the agency. There are no sales quotas for CSRs but we feel most people enjoy the opportunity as it usually comes naturally during the course of the business day. Needless to say there is a learning curve and the evolution of your knowledge base will be fostered and groomed by our veteran team.

Additional Compensation:

• Bonuses

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

This Company Describes Its Culture as:

• Detail-oriented — quality and precision-focused
• Outcome-oriented — results-focused with strong performance culture
• Stable — traditional, stable, strong processes
• People-oriented — supportive and fairness-focused
• Team-oriented — cooperative and collaborative

Job Duties:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company’s customer service policies
• Other duties as requested

Communication method(s) used:

• Email
• Phone
• In person

This Job Is:

• A job for which all ages, including older job seekers, are encouraged to apply
• A job for which military experienced candidates are encouraged to apply
• Open to applicants who do not have a college diploma

Work Remotely

• No

Job Type: Full-time

Benefits:

• 401(k)
• Disability insurance
• Health insurance
• Paid time off

Contract type:

• Permanent

Supplemental pay types:

• Bonus pay
• Commission pay

Weekly day range:

• Monday to Friday

Work setting:

• Office

Application Question(s):

• How many years have you worked in an Independent Insurance Agency?

Education:

• High school or equivalent (Required)

Experience:

• Personal Lines CSR: 3 years (Required)

Language:

• English as a primary language (Required)

License/Certification:

• Property & Casualty License (Required)

Work Location: One location