A.O. Smith Enterprises Ltd. Hiring for Customer Service Representative at Fergus, ON Full Time

A.O. Smith Fergus is looking for a Customer Service Representative that provides exceptional service support to external and internal customers in relationship to customer order management. To act on the customers behalf, providing service solutions that are satisfactory to the customer. To exceed the customers service expectations whenever possible.

Qualifications:

• Must be a team player
• Excellent oral and written communication skills
• Excellent call management skills
• Excellent time management skills with the ability to multi-task
• Strong organizational skills
• Customer Service experience
• Should have data entry/ ERP experience. Familiarity with SAP a preference.
• Minimum High School diploma/ GED
• Availability Monday to Friday.

Benefits:

• Extended health care
• Vision care
• Vacation & paid time off
• Dental care
• Casual dress
• Disability insurance
• Life insurance
• Company pension
• On-site parking
• Education reimbursement
• Employee assistance programs

Job Requirements and Responsibilities

• Confirms and enters customer orders into SAP system ensuring accuracy of pricing and verifies all other pertinent areas of the sales order are correct.
• Processes EDI orders and releases to distribution.
• Enter direct delivery orders and maintain receipts of direct delivery orders.
• Scans customer EDI errors, sends back to the customer for correction and sends corrected to the EDI Team
• Quickly and efficiently responds to customer inquiries regarding product, price, delivery, order statuses and freight costs via telephone and email.
• Responds to e-mail inquiries received through the Customer Service general mailbox.
• Responds to emails at personal email box.
• Responds to voice mail messages.
• File customer order documents.
• Follow-up with customers as required regarding customer pick-up orders and other matters relating to customer orders, pricing variances and SKU changes.
• Makes recommendations for process change and continuous improvement.
• Responsible for thorough knowledge of full range of products and for keeping up-to-date on new product information.
• Additional duties as assigned by Customer Service Supervisor.

A.O. Smith Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. For more information, please contact Human Resources or access our Accessibility Plan at www.hotwatercanada.ca

Job Types: Full-time, Permanent

Salary: $22.14-$22.68 per hour

Schedule:

• Monday to Friday

COVID-19 considerations:
To keep employees safe during these times, we have implemented a temperature screening process and a mask policy within the building.

Education:

• Secondary School (required)

Experience:

• customer service: 1 year (preferred)