4agency is Looking for Customer Support Full Time

Thanks for taking the time to look into our Customer Support opening. 2021 was a record year for our firm. We hope that that’s just the beginning of our growth. Unlike most other companies, we don’t have a staffing shortage, we have a surplus of opportunity. Our employees become family in no time and tend to stick around for life. Our growing consumer base is driving our demand for skilled customer support administrators and consultants. We encourage anyone with a background in CSR, Sales, Administration, Management or Staffing to apply and learn why we are one of the fast-growing companies in the nation.

Perks and Benefits:

• Weekly Pay and Uncapped Commission
• Hybrid office with remote flexibility
• $60k plus first year average income
• Bonuses
• Residual Income
• Exceptional commission rates
• Trip Incentives and other benefits
• Full Training

Roles & Responsibilities

• Develop strong positive working relationships with customers and colleagues
• Regularly monitor all active projects to ensure that deadlines are being met
• Providing necessary communication to customers and the organization.
• Utilize organizational and time management skills to prioritize and adjust daily tasks.
• Coordinate efforts with customers and sales representatives to obtain necessary documentation

Qualifications & Experience

• Strong communication skills including the use of a call management system as well as text messaging and email
• Ability to mitigate customer concerns while arriving at the best positive outcome
• Proficiency with Microsoft Office, Adobe PDF, Document Management.
• SalesForce.com experience is a plus
• Relevant training, experience or education pertaining to Customer Service practices

Our approach to training and ongoing mentorship is what has led us to be ranked as a top workplace, top office culture, and put on the Forbes list as the 24th happiest company to work for. If you feel that you possess the qualities that we are looking for and would like to see if you are a fit for our company, apply now! I will set you up with an interview at the soonest available date. We will email you back promptly, so please check your emails for a response.

Job Types: Full-time, Casual

Salary: $66,653.00-$85,159.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• On-site gym
• On-site parking
• Paid time off
• Store discount
• Vision care
• Wellness program

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Morning shift

Supplemental pay types:

• Bonus pay
• Commission pay
• Overtime pay
• Retention bonus
• Signing bonus
• Tips

Work Location: In person