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About The Position
Retail Supervisors play a meaningful role at Pure Hockey. The Supervisor position provides an opportunity, in a leading retail setting, to excel in a growing, high impact, customer focused role, working both independently and as a member of a team, to positively impact the lives of others.
Requirements
- Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment
- Proven experience in a retail/customer service environment
- Ability to train, coach, develop and motivate employees
- Demonstrate effective interpersonal, organizational and leadership skills
- Experience using a computer and handheld devices
- Strong analytical and problem-solving skills
- Knowledge of inventory management and merchandising techniques
- Ability to work flexible hours, including weekends and holidays
Responsibilities
- Greet customers, respond to questions, improve engagement with merchandise and provide outstanding customer service.
- Accurately perform cashier duties – handling cash, checks and credit card transactions with precision while following company policies and procedures
- Assist in the areas of merchandising, operations, sales and customer service
- Partner with management to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling, and training.
- Train and develop staff to ensure they have the necessary skills and knowledge to perform their roles effectively
- Handle customer complaints and resolve issues in a timely and professional manner
- Maintain the sales floor by restocking shelves, updating pricing information and completing inventory management tasks as directed by management
- Other duties assigned by manager
Benefits
- Medical, Dental, Vision & Disability Insurance
- Bonus Plan
- Flexible Spending Plan
- 401(k)
- Paid Vacation
- Paid Holidays
- Paid Parental Leave
- Employee Discount
