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Job Description
Ground Staff are responsible for managing passenger services and ensuring smooth airport operations before, during, and after flights. They assist passengers with check-in, boarding, baggage handling, and provide support to ensure safety, comfort, and efficiency at the airport.
🛠️ Key Responsibilities:
🧾 Passenger Handling:
Assist passengers during check-in and boarding processes
Verify travel documents (tickets, ID, visa)
Issue boarding passes and baggage tags
Provide information about flight schedules, delays, and gates
🛄 Baggage Handling:
Ensure proper tagging and handling of luggage
Assist with lost, delayed, or damaged baggage claims
Coordinate with baggage services team
🛫 Boarding & Departure:
Guide passengers to boarding gates
Make announcements for boarding and flight updates
Ensure smooth and timely boarding procedures
🧑💼 Customer Service:
Handle passenger queries and complaints professionally
Assist elderly passengers, children, and passengers with disabilities
Provide special assistance services (wheelchairs, priority boarding)
🔐 Safety & Security:
Follow airport safety regulations and security protocols
Report suspicious activities or safety concerns
Coordinate with security personnel when required
📋 Coordination:
Work with airline crew, ground handling agencies, and airport authorities
Ensure compliance with airline policies and aviation standards
🎓 Qualifications:
Minimum: 12th Pass or Graduate
Diploma/Certification in Aviation / Hospitality / Travel & Tourism (preferred)
💼 Experience:
Freshers can apply
0-3 years experience preferred in aviation, hospitality, or customer service
🧠 Skills Required:
Excellent communication and interpersonal skills
Customer service orientation
Problem-solving ability
Basic computer knowledge
Ability to work in a fast-paced environment
Teamwork and coordination skills
Professional appearance and grooming
💻 Technical Skills:
Basic computer systems for check-in and boarding
Knowledge of airline procedures and airport operations
Familiarity with boarding systems and passenger handling software
🕒 Working Conditions:
Rotational shifts (including nights, weekends, and holidays)
Standing for long hours
Airport-based work environment
💰 Salary Range (India):
Fresher: ₹20,000 – ₹25,000 per month
Experienced: ₹30,000 – ₹1,00,000+ per month
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Experience
0 – 6 Years
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No. of Openings
139
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Education
12th Pass
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Role
Airport Ground Staff
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Industry Type
Aviation / Airline / Aerospace
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Gender
[ Male / Female ]
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Job Country
India
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Type of Job
Full Time
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Work Location Type
Work from Office
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Face interview location
Bhubaneswar
About Cloud Careers Services
With a strong commitment to excellence, Cloud Careers Services is a leading Placement Consultant based in Mumbai, Maharashtra, offering specialized services in Corporate Training Services, Placement Consultant, Housekeeping Services, Educational Consultant, Immigration Services, Security Services, HR Consultant, Manpower Recruitment, Overseas Placement. Founded by Miss. Vinutha, our company is dedicated to connecting businesses with skilled professionals while helping individuals chart successful career paths. We provide tailored solutions that meet the unique needs of both employers and job seekers, ensuring the right fit for every role. At Cloud Careers Services, we focus on building lasting relationships and empowering clients to achieve sustainable growth and professional success.
