Hostel Attendant-Full-time, Year Round Full Time

The ACC is a not-for-profit organization established in 1906 that has grown to include 33 backcountry huts and 25 volunteer-run sections across the country. We also organize seasonal programs, such as our annual General Mountaineering Camp, as well as Shadow Lake Lodge and our hostel in Canmore. We have a rich history in Canadian Mountaineering and a dynamic team at the office to manage our diverse portfolios.

The Alpine Club of Canada is an inclusive and equal opportunity employer. All applicants will be considered for employment without attention to age, colour, race, gender, ancestry, ethnic origin, disability, or sexual orientation. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, hr@alpineclubofcanada.ca.

About The Role

We are currently looking for a friendly, proactive, and customer-focused team member to support our hostel operations in Canmore. In this role, you’ll be part of the guest experience from the moment they inquire to their departure. Creating a clean, welcoming, and memorable stay. This position blends front-desk hospitality with hands-on housekeeping responsibilities, perfect for someone who enjoys variety, teamwork, and a positive environment. We are looking for someone to join our team to work full-time, year round. We offer this role access to our benefits program, paid sick days and RRSP matching as well! This would start as soon as possible!

Responsibilities

What you’ll do

Front Desk And Reservations

• Greet and assist hostel guests in a friendly and professional manner.
• Check-in and check-out guests, creating a seamless arrival and departure experience.
• Provide information on Hostel facilities, local community, and create reservations for the Canmore hostel.
• Monitor the hostel email and guest inquiries.
• Answer phone calls from guests with hostel inquiries.
• Handle guest complaints and conflict resolution to ensure satisfaction.
• Making hostel reservations if needed.
• Daily usage of Teams and our property management system.

Housekeeping

• Perform daily housekeeping duties to ensure cleanliness and orderliness of hostel common areas and guest rooms.
• Change bed linens, clean bathrooms, vacuum, mop, and ensure rooms are ready for guest arrival.
• Perform housekeeping duties as needed, this may include deep cleans, facility checks.
• Maintain inventory of cleaning supplies as needed and ensure that stock of stored and used in a safe manner.

General Responsibilities

• Answer inquiries via phone, email, or in person.
• Maintain a positive and welcoming atmosphere for guests.
• Adapt to any additional duties or responsibilities assigned within the hostel environment.

Qualifications

• Positive and engaging personality.
• Strong communication and interpersonal skills.
• Attention to detail and commitment to maintaining a clean environment.
• Time management to ensure tasks are completed in a timely and effective manner.
• Previous travel, hostel, or customer service experience is an asset.
• Ability to lift up to 50lbs and roll objects up to 75lbs.
• Fluency in a second language is an asset.

Perks

• RRSP Matching after 1 year
• Paid sick leave
• Extended health, dental, and insurance premiums fully covered by employer
• Discounts on ACC hut and HI hostel stays
• Health spending account
• Paid Vacation

Prior to receiving an offer of employment, the successful candidate will be required to submit copies of all required certifications and documentation, including a. criminal records check. The Alpine Club of Canada wishes to express our appreciation to all applicants for their interest and effort to in applying for this position. However, only those candidates selected for interviews will be contacted.