TECHNOLOGY ANALYST 1 Full Time

• Job ID: 60794
• Job Category: Information & Technology
• Division & Section: Technology Services, Technology Services Delivery
• Work Location: 4330 Dufferin St, North York, ON M3J 2X2
• Job Type & Duration: Full-time, Temporary (12 months) Vacancy
• Hourly Rate: $47.07 – $51.58
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: L79 Full-time
• Number of Positions Open: 1
• Posting Period: 04-May-2026 to 19-May-2026

Job Description

Reporting to the Supervisor, Desktop Services, you will assist as a technical deployment lead for our upcoming hardware and software refreshes. You will provide desktop support for Information Technology hardware and software, and respond to enquiries from users regarding IT issues and service requests, after you have gathered the user information you will provide a technical assessment, analysis and resolve the issue(s).

Major Responsibilities

• Provides 2nd level support for the desktop infrastructure including client computing devices, peripherals, printers and software.
• Assesses, deploys, installs and configures hardware and software sustained through Life Cycle Management Program.
• Provides recommendations to senior analysts on hardware and software technologies, desktop security and deployment alternatives.
• Serves as backup local contact for network/server and other IT management teams on hardware and software technologies, connectivity and backup and recovery alternatives. and other initiatives impacting the desktop infrastructure.
• Participates in team projects and committees and makes recommendations for improvements on technical standards, processes, upgrades, new technologies and service delivery initiatives. Conducts testing and evaluation to assist clients/IT Division in selecting new or enhanced systems, products or services.
• Responds and resolves enquiries from clients regarding IT problems and service requests.
• Installs, configures, troubleshoots and resolves hardware, software and network/server connectivity issues.
• Provides technical assessment, analysis, evaluation of alternatives and resolution of technical and deployment issues and problems.
• Liaises and coordinates with internal and external groups, including external vendors, to resolve technical issues.
• Prepares client needs analysis, technical guidance and makes recommendations in the selection of new hardware and software for clients.
• Develops technical documentation, procedures, instructions and training material in various media channels.
• Provides training to clients in use of desktop technology and prepares training material for coaching clients.
• Develops statistical and trend reports for review. Makes recommendations for changes to systems, environments, user training or service delivery.
• Recommends preventative solutions to mitigate recurrence of similar problems.
• Implements City-wide desktop hardware and software upgrades. Provides on-site implementation support for other IT and client Divisional initiatives and new large-scale hardware and software solutions.
• Maintains inventory of IT assets and disposes of hardware and software.
• Provides guidance to Technology Analyst 2.
• Performs desktop-related IT tasks in response to issues, client service requests, and operational requirements as assigned.
• Attends meeting with clients, IT teams and works in project, temporary and ongoing functional work teams.
• Participates in teams for deployment and application of fixes in emergency IT response scenarios such as malware containment and related situations.
• Travels within the City of Toronto as required. Travels to other GTA locations for training and adhoc computer support.

Key Qualifications

Your application must describe your qualifications as they relate to:

• Post-Secondary education in computer science or related discipline, or the approved combination of education and experience working on large scale technology projects.
• Considerable experience configuring and troubleshooting technical issues with Microsoft Windows 10/11, Microsoft O365 Suites, Outlook, Edge Browser, Chrome and desktop imaging.
• Considerable experience in continuous hands-on desktop support functioning in a desktop support role.
• Considerable experience configuring, supporting and troubleshooting mobile computing devices, such as Tablets, Notebooks, Toughbook’s, Smartphones and handheld devices.
• Experience with IT team related projects and initiatives.
• Must possess and be able to maintain a valid Province of Ontario, Class “G” Driver’s License and have access to a vehicle.

You Must Also Have

• Ability to perform physical duties, including lifting, carrying, and moving materials weighing up to 20 kgs.
• Extensive knowledge dealing with technical issues and advanced PC hardware and software configuration at the desktop and printers.
• Demonstrated knowledge working with network protocols and services (TCP/IP, DNS, SMTP, etc.)
• Ability to travel within the City Of Toronto, as required.
• Strong conceptual, analytical and problem-solving skills.
• Proven commitment to customer service, performance quality and continuous improvement.
• Excellent written and verbal communication skills with the ability to convey, clearly and effectively to a variety of audiences.
• Strong customer service skills and ability to excel in a client-focused environment, with excellent interpersonal and relationship-building skills and the ability to build collaborative relationships.
• Strong working knowledge of Active Directory functionality, and Enterprise grade Anti-virus solutions.
• Ability to prioritize, plan, organize and work independently and cooperatively with others in a team environment.
• Knowledge of Batch and VB scripts is an asset.

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City’s Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.