ASSISTANT BRANCH OFFICER Full Time

About The Position

Requirements

• 1 – 2 years previous financial institution experience preferred.
• Minimum of 2 years supervisory skills required.
• GED preferred.
• Excellent interpersonal skills in both dealing with members and colleagues.
• Courtesy, tact, and diplomacy are essential elements of the job.
• Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.
• Member / Stakeholder Focus: Builds and maintains effective relationships with credit staff, lenders and members. Identifies member/stakeholder’s needs and expectations. Listens carefully in order to see issue from their point of view. Offers practical solutions or recommendations focused on achieving the member/stakeholder’s expectations.
• Adaptability: Learns and adapts quickly in new situations. Possesses a flexible style, the ability to change and adapt to fit circumstances. Adjusts with ease, resulting in successful performance.
• Personal Accountability: Accepts responsibility for own actions, including failure. Embraces experiences as learning opportunities and does not blame others.
• Collaboration: Values others and different perspectives. Actively seeks and enlists participation of other departments, functional areas and individuals in order to achieve goals. Promotes the common good, extends self beyond personal self-interest; engages in appreciative inquiry and a spirit of caring, not finger-pointing or blaming.
• Decision Making: Gathers and analyzes information. Uses and creates analytical tools to assess and measure information to support business recommendation and decisions. Considers consequences and arrives at a timely decision that supports the achievement of organizational goals.
• Results Oriented: Drives behaviors to emphasize achievement. Is self-directed toward accomplishment. Is action oriented. Openly embraces challenge. Pursues opportunities. Is consistently high achieving.
• Business Knowledge & Innovation: Knows how business works; demonstrates knowledge of current business practices and future trends. Knows the competition. Generates new ideas and approaches to enhance the originations’ systems, products, processes or effectiveness.
• Talent & Performance Management: Uses a systematic approach to attract, develop and retain people with the competencies needed to drive and achieve current and future objectives of the organization. Creates and communicates standards and expectation for direct reports; provides timely accurate feedback.

Responsibilities

• Assist in managing the overall daily activities of the branch including: directing job assignments, monitoring staff performance, coaching, counseling, training, assuring compliance with regulatory requirements and organizational mission, values, policies and work rules.
• Assist with daily branch scheduling of staff.
• Participate in performance reviews with guidance of the branch officer.
• Conduct all member account functions, including teller transactions, processing request for new services, providing counseling and cross selling appropriate products or services to benefit the member and achieve established sales goals.
• Interview members and process applications for all types of credit cards and consumer loans.
• Assist in closing both consumer and home equity loans.
• Review all documentation for completeness and accuracy according to the organizations compliance guidelines.
• Support development of account relationships with commercial business customers.
• Participate in personal calls/visits, assessing needs and offering products/services to meet those needs.
• Represent the organization as appropriate in its relationships with sponsor and community organizations, suppliers, other financial institutions and similar groups including occasional functions outside normal business hours.
• Help ensure that all branch transactions are balanced at the close of each day.
• Assist in resolving balancing problems.
• Ensure members’ requests and questions are promptly resolved.
• Handle members’ complaints effectively in the absence of the branch officer.
• Assist in conducting required security meetings with staff to ensure compliance.
• Open and close the building in accordance with set hours and tests security equipment monthly.
• Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.