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About The Position
The Health Club Attendant is responsible for supporting the daily operations of the Health Club during assigned shifts, ensuring a safe, clean, and welcoming environment for all members, hotel guests, and employees. This role focuses on delivering consistent guest service, enforcing Health Club policies, maintaining facility standards, and supporting membership access and renewals in alignment with established procedures. The Health Club Attendant works independently during assigned shifts while escalating complex issues to leadership as needed.
Requirements
- High school diploma or equivalent required
- Strong guest service and communication skills
- Ability to enforce policies confidently while maintaining a welcoming demeanor
- Attention to detail and commitment to cleanliness and presentation standards
- Ability to work independently and follow established procedures
- Basic computer proficiency and ability to learn systems such as EZFacility and OPERA
- Dependability and professionalism
- Flexibility to work varied schedules, including weekends, holidays, and early mornings/evenings
Nice To Haves
- Previous experience in hospitality, wellness, fitness, or guest service environments preferred
- Experience working in a membership‑based environment is a plus
- Prior cash‑handling or POS experience preferred
Responsibilities
- Open and/or close the Health Club in accordance with established SOPs, as scheduled
- Greet and assist members, hotel guests, and employees in a friendly and professional manner
- Verify membership status and access eligibility for all users
- Enforce Health Club policies, including: Membership and access guidelines, Liability waiver requirements, Guest pass policies and restrictions
- Check members, guests, and employees in using EZFacility
- Support membership renewals and payment capture at the desk
- Conduct regular facility walk‑throughs to ensure: Equipment sanitation and cleanliness, Organization and presentation of all areas, Adequate stocking of towels and amenities
- Report maintenance, safety, or cleanliness issues promptly
- Address basic guest concerns and escalate service recovery situations to leadership when appropriate
- Complete accurate and detailed shift reports in Microsoft Teams
- Maintain consistency between shifts through clear documentation and communication
- Support Health Club initiatives, programs, and daily operational needs
Benefits
- One free meal in the employee dining room per shift for all service professionals.
- Full-time and part-time service professionals are eligible for discounted rates at all Salamander properties.
- Full-time and part-time service professionals are eligible for free gym usage.
- Free onsite parking.
- Free ski pass for full-time service professionals during the winter; or ski pass bonus.
- 50% discount on food and beverage in West End Social.
- 25% discount on food and non-alcoholic beverages in Meadows Café.
- We-cycle program located on-site.
- Eligible for employee referral benefit.
- Employee housing when available, restrictions may apply.
- Discounted tennis and pickleball rates.
- Hiking trails located directly on-site
- Medical, Dental, Vision, Short-term Disability, and Long-term Disability after 90 days of employment (for full-time employees with employee contribution).
- Employer-provided Basic Life Insurance and Basic AD&D are provided after 90 days of employment.
- 401K eligibility is available to full-time employees after 90 days of employment; part-time and on-call employees can qualify to participate in a 401 (k) plan after two consecutive years of working at least 500 hours or working 1000 hours in one year.
- 401K Match is $0.50 on the $1.00 of an employee’s contribution up to 6%; there is a 5-year vesting period.
