Service Supervisor Full Time

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

We’re creating places people are proud to call home and supporting teams who take pride in delivering hospitality-focused experiences every day all while building lasting, meaningful careers along the way. Backed by Hines, a global real estate investment, development, and property management firm, Hines Living is one of the firm’s highest-conviction growth priorities, expanding rapidly across North America. Come grow with us!

As a Service Supervisor with Hines, you will be responsible for overseeing and coordinating all mechanical and technical support for the property with limited direct supervision. You will ensure the building and all areas in the property meet the Hines standard for appearance, safety, cleanliness, and overall functionality. Responsibilities include, but are not limited to:

• Provides leadership and support to team members, ensuring each role has the tools and resources to meet and/or exceed their expectations. Promotes a collaborative, team work mindset.
• Collaborates closely with the commercial property management and engineering teams (office and retail) to ensure coordinated maintenance and building operations across all components of the mixed-use asset.
• Participates in regular coordination meetings with commercial management and engineering teams to review building performance, maintenance priorities, and capital planning initiatives.
• Manage the completion of all work orders generated from resident requests.
• Actively ensure routine upkeep on the property is checked and repaired or replaced while ensuring that safety standards are met.
• Establish and ensure standards for the cleanliness and overall appearance of the property to meet expectations of ownership objectives.
• Manage make-ready process, new move-ins via inspection, identifying needs, scheduling contractors and vendors as needed, and complete all maintenance tasks.
• Partners with commercial teams on vendor management, service contracts, and preventative maintenance programs for shared systems and infrastructure
• Implement and oversee inventory control.
• Respond to questions from other service members as well as residents and assign work requests according to urgency and efficiency.
• Responds to and helps resolve cross-functional maintenance issues impacting multiple asset components, ensuring timely communication and resolution
• Ensure safety information is current and readily accessible while keeping up to date on all OSHA and other safety related laws and requirements to enforce compliance.
• Ensures compliance with all governing documents, including reciprocal easement agreements (REAs), as they relate to building systems, shared services, and operational responsibilities
• Prepare and manage the maintenance and capital expense budget for the property.
• Assists in managing and tracking shared operational expenses, including utilities, service contracts, and capital projects, ensuring alignment with budget and allocation methodologies (e.g., CAM)
• Participate in regional and firm-wide initiatives and assignments.
• Participate in staff’s evaluation process as needed and determined by Supervisor.
• Operate, adjust, perform maintenance and repairs on all mechanical, appliance, electrical, plumbing and HVAC related equipment to efficiently meet the objectives of the assignment.
• Comply with all Hines policies and procedures, as well as City, State and Federal safety and environmental laws, codes, standards, and regulations.
• Effectively manage personnel overtime usage, audit accuracy, and provide approval of personnel time sheets.
• Provide staff with correct equipment, tools, and training as appropriate to the property.
• Provide direct reports with leadership, hiring, counseling, terminations, training, and scheduling.
• Adjust and operate the fire alarm and life safety systems.
• Monitor and manage building energy use and maintain energy management programs.
• Order, stock, and establish inventory control of parts and supplies that ensures the appropriate parts stocking levels with accurate and timely records of receipts and issues.
• Ability to troubleshoot standard operations and repair problems with limited supervision.
• Successful completion of all required training programs within required timeframes.
• Able to analyze mathematical data related to financial and operational decisions.

Qualifications

Minimum Requirements include:

• High school diploma or equivalent from an accredited institution preferred
• Two or more years of property maintenance management or leadership experience in a related industry
• Experience with more complex and/or mixed-use properties required.
• Have or obtain required city and/or government licenses or permits, i.e.:
  • The EPA certification for refrigerant recycling
  • Pool & Spa Operator
• * If, upon hire or promotion to this position, an individual does not have the required permits or licenses, the individual will obtain those permits or licenses within six months of the promotion, or six months from the date eligible for the license or permit
• Strong knowledge of plumbing, electrical, general carpentry, HVAC, and appliances
• Strong knowledge of building systems and operational complexities, including central plants, shared utilities, and high-traffic public spaces
• Possess proficient knowledge of Microsoft Office and other computer skills to effectively administer the required work order programs and building operations
• Proven ability to train and direct others
• Excellent written, verbal and customer service skills
• Work indoors approximately 80% of the time and outdoors approximately 20% of the time
• Use olfactory, auditory, and visual senses
• Lift 25 lbs. or more
• Climb up and down stairs and ladders
• Access remote work areas and confined spaces (i.e., crawl spaces, roofs)
• Use full range of manual dexterity (i.e., sitting, squatting, bending, kneeling, walking, and lifting)
• Ability to work an on-call schedule and overtime as business needs deem appropriate to minimize disruption to residents and commercial tenants
• Meet the shift working requirements of the assigned property; shifts may include early mornings, late evenings, weekends, and some holidays
• Compensation: $33/hr – $40/hr

Closing

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients’ needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines’ success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

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