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About The Position
The Program Assistant is responsible for collaborating with the Team Leader to facilitate the day’s operations in a supportive manner to both the team and clients. S/he maintains a professional, friendly, and welcoming environment in the office for clients and staff. S/he provides direct support to staff, including monitoring and coordinating daily team schedules and supporting staff both in the office and field around clients’ needs. S/he serves as a liaison between clients and staff to include centralized, office-based communication and coordination across ACT staff and clients to promote continuity of care. S/he actively participates in the Daily Team Meeting to contribute to reporting and recording of the recent ACT staff contacts with clients and their natural supports. S/he is responsible for maintaining program files including client records, office records, and other documents for filing and storage. S/he handles matters confidential in nature and must maintain confidentiality of all clinical, financial, personnel and proprietary information.
Requirements
- High School education or equivalent.
- Self-starter.
- Typing skills.
- Filing skills.
- Office machine operation skills.
- Bookkeeping skills.
- Computer skills.
- Dictation skills.
- Excellent organizational skills.
Responsibilities
- Collaborate with the Team Leader to facilitate daily operations.
- Maintain a professional, friendly, and welcoming office environment.
- Provide direct support to staff, including monitoring and coordinating daily team schedules.
- Support staff in the office and field regarding clients’ needs.
- Serve as a liaison between clients and staff for communication and coordination.
- Promote continuity of care.
- Actively participate in the Daily Team Meeting to contribute to reporting and recording of ACT staff contacts with clients and their natural supports.
- Maintain program files including client records, office records, and other documents.
- Handle confidential matters and maintain confidentiality of all clinical, financial, personnel, and proprietary information.
