Deputy Director of Learning Operations Full Time

About The Position

Requirements

• Minimum of 3 years of experience designing, developing, and supporting organization-wide compliance training and new hire orientation programs
• Experience with Learning Management System (LMS) administration, including content development, assignment, tracking, and reporting
• Demonstrated ability to analyze data and use insights to improve learning outcomes and training effectiveness
• Strong knowledge of compliance training requirements within human services, healthcare, or related regulated environments
• Ability to work independently, manage competing priorities, and oversee multiple projects simultaneously
• Excellent presentation and facilitation skills
• Strong project management and organizational skills
• Excellent written, verbal, and interpersonal communication skills
• Valid New York State driver’s license

Nice To Haves

• Bachelor’s degree in a relevant field such as Education, Organizational Development, Human Resources, or Learning & Development
• 5 years of experience designing, developing, and supporting organization-wide compliance training and new hire orientation
• Experience working in residential services or developmental disability services

Responsibilities

• Oversees the planning, scheduling, and delivery of all compliance, renewal, and new hire training programs
• Ensures all required trainings are delivered on time and meet federal, state, and agency regulatory standards
• Translates learning strategy into scalable, repeatable operational processes
• Maintains consistency and quality across learning experiences and facilitators
• Partners with external stakeholders as needed to coordinate training logistics and participation
• Identifies gaps or risks in compliance training delivery and completion rates and implements corrective actions
• Maintains required documentation and reporting to support audits and regulatory reviews
• Oversees the administration, maintenance, and ongoing optimization of the LMS
• Ensures accurate assignment, tracking, and reporting of training activities
• Generates, analyzes, and reports monthly data on training completion, compliance status, and learner engagement
• Monitors LMS completion rates and deadlines and provides regular reporting
• Partners with the HRIS Administrator and IT to improve LMS functionality and user experience
• Troubleshoots system issues and supports LMS end users in coordination with the HRIS Administrator
• Oversees the design, coordination, delivery, and facilitation of new hire orientation programs
• Ensures orientation programs provide a strong foundation in Living Resources’ culture, expectations, role readiness, and required compliance training
• Continuously improves orientation experiences based on feedback and measured outcomes
• Supervises staff responsible for facilitating new hire orientation sessions
• Supervises and develops training staff responsible for facilitation and content delivery
• Provides coaching, feedback, and professional development to ensure high-quality instruction and learner engagement
• Establishes clear expectations and performance standards for facilitation and learner experience, in partnership with the Director
• Standardizes training materials, facilitation approaches, and learner experiences across the organization
• Partners with the Director of Organizational Learning, Leadership, and Development to align operational execution with broader learning strategy
• Collaborates with HR, Compliance, and Program Leadership to ensure learning experiences meet organizational and regulatory needs