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About The Position
The Health Club Lead is responsible for overseeing the daily operations of the Health Club during assigned shifts, ensuring a safe, clean, and welcoming environment for all members, guests, and employees. This role serves as the on-site leader, balancing elevated guest service with consistent enforcement of policies and operational standards. The Health Club Lead also supports membership growth through renewals and guest engagement.
Requirements
- High school diploma or equivalent required
- Strong interpersonal and guest service skills with a professional demeanor
- Ability to confidently enforce policies while maintaining a positive guest experience
- Excellent organizational and time-management skills
- Strong attention to detail and commitment to cleanliness and presentation standards
- Ability to work independently and make sound decisions in a single-coverage environment
- Basic computer skills and ability to learn property management or membership systems
- Flexibility to work varied schedules, including weekends, holidays, and early mornings/evenings
Nice To Haves
- Minimum of 1–2 years of experience in hospitality, wellness, fitness, or guest service environments preferred
- Previous experience in a leadership or supervisory role preferred
- Experience with membership-based or wellness facilities is a plus
Responsibilities
- Independently open and close the Health Club in accordance with established SOPs
- Serve as the primary on-site point of contact for all guests and members during assigned shifts
- Enforce all Health Club policies, including: Membership and access guidelines, Liability waiver requirements, Guest pass policies and restrictions
- Conduct hourly facility walk-throughs to ensure: Equipment sanitation and cleanliness, Organization and presentation of all spaces, Replenishment of towels and amenities
- Address guest concerns and service recovery situations appropriately.
- Complete detailed and accurate shift reports and logs.
- Train, mentor, and coach part-time attendants on SOPs, guest engagement, and compliance.
- Ensure consistency of operations between shifts, maintaining alignment across AM and PM coverage.
- Support onboarding and continuous training efforts for Health Club staff.
- Proactively support membership renewals prior to expiration.
- Identify opportunities to convert day-pass users into longer-term memberships.
Benefits
- One free meal in the employee dining room per shift for all service professionals.
- Discounted rates at all Salamander properties for full-time and part-time service professionals.
- Free gym usage for full-time and part-time service professionals.
- Free onsite parking.
- Free ski pass for full-time service professionals during the winter; or ski pass bonus.
- 50% discount on food and beverage in West End Social.
- 25% discount on food and non-alcoholic beverages in Meadows Café.
- We-cycle program located on-site.
- Eligible for employee referral benefit.
- Employee housing when available, restrictions may apply.
- Discounted tennis and pickleball rates.
- Hiking trails located directly on-site
- Medical, Dental, Vision, Short-term Disability, and Long-term Disability after 90 days of employment (for full-time employees with employee contribution).
- Employer-provided Basic Life Insurance and Basic AD&D after 90 days of employment.
- 401K eligibility after 90 days of employment for full-time employees; part-time and on-call employees can qualify after two consecutive years of working at least 500 hours or working 1000 hours in one year.
- 401K Match is $0.50 on the $1.00 of an employee’s contribution up to 6%; there is a 5-year vesting period.
