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About The Position
Provides moderately complex (journey-level) case management work. Work involves reviewing and tracking case management activities; and other work involves developing and maintaining long-term contact with clients, client families, and service providers for social and related service needs. May provide guidance to others. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.
Requirements
- Experience in case management or social services work.
- Graduation from an accredited four-year college or university with major coursework in social work or a related field is generally preferred.
- Experience and education may be substituted for one another.
- Valid/Current Texas Driver’s License.
- May require registration, certification, or licensure in a specialty area.
Nice To Haves
- Bilingual (English/Spanish) preferred.
- Ability to communicate in English and Spanish preferred.
Responsibilities
- Interviews and screens clients or authorized representatives to gather information to assess needs and identify appropriate services to meet identified needs
- Develops and implements service plans to meet clients’ needs.
- Coordinates service provider and program activities.
- Provides ongoing case management and serves as a liaison between clients, client families, and service providers.
- Identifies problem areas, service gaps, and areas that are barriers to services for clients.
- Recommend policy updates, as needed to effectively deliver client services and reporting.
- Maintains client case history, progress records and prepares reports.
- Monitors clients’ progress and provide follow-up correspondence.
- Develops a comprehensive service plan based on client needs, monitors service delivery, reassesses appropriateness, and continuation of services at various intervals.
- Support other service areas as designated by the agency.
- Submits appropriate documentation to assure compliance with the fiscal management of the billing process.
- Flexibility to work outside regular business hours when necessary.
- Adheres to applicable federal/state regulations including, but not limited to, laws related to client confidentiality, release of information, and HIPPA requirements.
- May provide guidance to others.
- Performs other such related duties as may be assigned.
