IT Manager Full Time

IT Manager — Ecommerce, Odoo & Systems Operations Chive · Toronto, ON (Hybrid) · Contract-to-Permanent

$80/hour · 2-month contract · High likelihood of permanent conversion · 10+ years required

This role begins as a 2-month contract at $80/hour with a high likelihood of conversion to a full-time permanent position based on performance and fit.

About the role

Chive is a Toronto-based ceramic flower brand with 25 years of design heritage and placement in some of the world’s most prestigious retail destinations. We operate multiple Shopify storefronts across different regions — retail and B2B wholesale — running on an interconnected stack of Odoo, ShipStation, and CRM tools.

We’re looking for a hands-on IT Manager who sits at the centre of our technology operations: overseeing our external IT vendor to ensure work is delivered on time and to a high standard, driving Odoo implementation and customization, keeping our platform integrations healthy, and working shoulder-to-shoulder with the ops team on daily priorities. You’re not just a technical lead — you’re the person who makes sure things actually get done.

IT vendor oversight — a primary responsibility

• Serve as the internal point of contact and accountability layer between Chive and our external IT vendor
• Translate business and ops requirements into clear, scoped briefs that the vendor can execute against
• Track active tasks and development tickets — enforcing timelines, flagging delays early, and driving to resolution
• Review vendor deliverables for quality, accuracy, and alignment with requirements before they reach production
• Hold regular check-ins with the vendor team to maintain momentum and surface blockers proactively
• Escalate and negotiate when priorities shift, scope creeps, or delivery standards fall short
• Maintain a running log of all vendor tasks, statuses, and outcomes for visibility across the internal team

Odoo — implementation & customization — a core technical focus

• Lead or complete Odoo implementation across relevant modules — inventory, sales, purchasing, CRM, and fulfilment
• Customize Odoo workflows, views, and business logic to meet the specific requirements of our operations team
• Build and maintain automated integrations between Odoo, Shopify, and ShipStation — including scheduled cron jobs to sync orders, inventory, fulfilment status, and customer data across platforms
• Design and implement custom Odoo modules or extensions where out-of-the-box functionality falls short
• Audit, deduplicate, and clean customer records across Odoo and connected systems — resolving data conflicts, merging duplicates, and enforcing field-level data standards
• Establish reliable data pipelines so that product, order, and customer data stays consistent across the full stack
• Document all customizations, integrations, and cron job configurations for long-term maintainability

Day-to-day responsibilities

• Work directly with the ops team to support daily tasks, unblock workflows, and keep operations running smoothly
• Oversee multi-store Shopify architecture across retail and wholesale channels in multiple countries
• Lead CRM strategy and hygiene — segmentation, automations, integrations, and lifecycle workflows
• Identify and reduce tech debt across the ecommerce stack; improve platform performance and reliability

What you bring

• 10+ years in IT management or ecommerce systems roles — multi-store, multi-currency, multi-region experience required
• A strong track record managing external IT vendors or development agencies — setting expectations, reviewing output, and holding teams accountable to timelines and quality standards
• Proven, hands-on Odoo experience: implementation, module customization, workflow design, and Python-level development or configuration
• Strong integration engineering ability — REST/JSON APIs, webhooks, and scheduled cron jobs connecting Odoo, Shopify, ShipStation, and CRM platforms
• Experience with customer data cleaning: deduplication, record merging, schema normalization, and data governance
• Deep Shopify expertise — B2B, markets, metafields, Shopify Flow, apps, and CSV operations
• Strong CRM architecture and automation experience
• Clear, direct communicator who can bridge technical and non-technical teams with equal ease

Core skills

IT vendor management · Delivery oversight · Odoo implementation · Odoo customization · Cron jobs & automation · Platform integrations · Customer data cleaning · Shopify (multi-store) · ShipStation · CRM strategy · REST / webhook APIs · B2B / wholesale · Multi-region ecommerce · QA & review · Data governance

Details

Rate: $80/hour · Duration: 2-month contract, high likelihood of permanent conversion · Location: Toronto (hybrid)

• If you’re someone who holds vendors accountable, speaks fluent Odoo, and still enjoys rolling up your sleeves alongside an ops team — this role was written for you.