Manager, Population & Health Reporting Full Time

About The Position

Requirements

• 5+ years Epic experience in the areas of population health and/or reporting applications in an Epic IT department
• Ability to provide direction and oversight for simultaneous core organization projects
• Proven record of accomplishment of EMR implementation and optimization of systems

Nice To Haves

• Experience with a minimum of two Epic implementations preferred, but not required
• Prior experience with FQHCs is strongly preferred
• Familiarity with the MassHealth ACO programs
• Experience with anti-racism activities, and/or lived experience with racism is highly preferred

Responsibilities

• Workflow development, design, and testing for Epic applications
• Guide workflow design, building, and testing the system, and analyzing other technical issues associated with Epic software
• Partner with Epic representatives, the health centers’ business community, and end users to ensure the system meets their business needs regarding the project deliverables and timeline
• Engage with appropriate leadership regularly to review the status of projects and issues
• Problem-solve concerns and escalate issues to appropriate members of the leadership team
• Work collaboratively with the leadership team of CTC and C3 towards the strategic goals of C3, CTC and the health centers that we serve
• Develop an understanding of operational needs to collaborate and set the direction for the organization’s workflows
• Assist with the identification, evaluation, and assessment of new care delivery technology, developing recommendations on the impact of integration with existing workflows and systems
• Ability to manage and prioritize initiatives with competing priorities
• Demonstrate a proactive mindset with the ability to analyze and anticipate possible events prior
• Answer questions and foster enthusiasm for HIT projects within the health centers
• Maintain the scope, schedule, and quality of the project in their specific application areas and/or team
• Set clear expectations for team members, including defining what they should do at each phase of the project
• Work closely with the program manager and other project managers to coordinate activities
• Ensure that the health center community is informed and engaged with all aspects of the implementations and workflow
• Advise and coach team members by providing guidance on project issues, key success factors of the project, and lessons learned
• Develop and mentor team to build a culture of excellence, collaboration and great customer service
• Identify and document implementation issues and best practices to create a process for future implementations
• Share the positive effects of innovation and system capabilities with team members
• Reinforce the importance of the project together with the executives and the project manager, and providing consistent communication to the project team
• Appropriately matching team member skills to team responsibilities
• Manage the project from an organizational perspective while attending to detailed tasks
• Work directly with third-party vendor contacts for escalations and participating in monthly or quarterly check-ins
• Maintain contracts with third party vendors, including but not limited to monitoring volumes for overage costs, reporting of total visits and users for annual renewals
• Manage upgrades, maintenance and implementation of new features for third-party vendors
• Other duties as assigned

Benefits

• Vaccinated consistent with applicable law