Log In
Sign Up
About The Position
Guam Windward Memorial (“GWM”) is dedicated to creating a peaceful, dignified resting place for our loved ones while providing compassionate, professional service to the families of Guam. We are seeking a part-time Administrative & Sales Coordinator who can support both office operations and client-facing services. In this role, you will assist families in navigating important decisions while also ensuring the day-to-day administrative and operational needs of the business are met. This position is ideal for someone who is people-centered, organized, and adaptable, with the ability to balance empathy with efficiency.
Requirements
- Strong communication skills (verbal and written)
- Excellent interpersonal and customer service abilities
- High level of empathy, professionalism, and emotional intelligence
- Strong time management and ability to handle multiple priorities
- Detail-oriented with a high level of accuracy and accountability
- Comfortable using Microsoft Office and basic systems (CRM experience is a plus)
- Ability to follow direction while also taking initiative
- Ability to interact respectfully and compassionately with families, guests, and visitors
- Sales mindset with confidence in building relationships and guiding decisions
- High integrity, discretion, and professionalism
- Valid Guam Driver’s License required
Nice To Haves
- Prior experience in customer service, administrative support, or sales preferred
- CRM experience is a plus
Responsibilities
- Guide and support families with at-need and pre-need arrangements by providing clear, compassionate options based on their preferences
- Assist with burial and cremation services, including memorial markers, monuments, urns, and related selections
- Support walk-in clients, inquiries, and follow-ups with professionalism and care
- Maintain and update client accounts, records, and documentation accurately and timely
- Coordinate services, scheduling, and internal communication with operations and grounds teams
- Assist with payment processing and collaborate with accounting on account updates
- Participate in marketing efforts, community outreach, and events to promote GWM services
- Conduct outreach efforts, including canvassing and client follow-ups, to build relationships and generate interest
- Complete all required documentation thoroughly, including interment verification procedures
- Assist with general office operations and additional duties as needed to support both clients and team
