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Job Description
Junior 1st Line Support Analyst/Junior Service Desk Analyst
A fantastic opportunity has arisen for a Junior 1st Line Support Analyst/Junior Service Desk Analyst to join our Cardiff based law firm on a permanent basis.
Junior 1st Line Support Analyst/Junior Service Desk Analyst
Key Responsibilities:
* Act as a first point of contact for IT related queries, providing support via telephone, email, remote assistance, and face to face engagement.
* Log, prioritise, and progress incidents and service requests in line with agreed processes and service levels.
* Troubleshoot and resolve issues relating to laptops, desktops, mobile devices, printers, and peripherals.
* Provide support for core applications including Microsoft 365, Teams, Outlook, and other business tools.
Junior 1st Line Support Analyst/Junior Service Desk Analyst
Attributes/Skills:
* Knowledge of Windows 11 and Microsoft Office 365
* Understanding of PC Hardware and operating systems
* Awareness of using Active Directory
* Experience of logging tickets in ITSM call logging software
Junior 1st Line Support Analyst/Junior Service Desk Analyst
In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.
DGH Recruitment Limited acts as both an Employment Agency and Employment Business
