Residential I&R Technician Full Time

TG Technologies Group is currently seeking Residential I&R Technicians to support our growing telecom operations in Vancouver. This role is focused on inside-the-home fiber installations and service calls, including equipment setup, Wi-Fi configuration, and troubleshooting.

The successful candidate will be responsible for delivering a high-quality, professional installation experience within residential environments while meeting daily performance targets.

Role Description

This is a full-time, on-site opportunity for a Residential Installation & Repair (I&R) Technician located in Vancouver, BC. The role involves executing the installation, maintenance, and repair of residential internet, television, and telecommunications services.

The Technician will primarily perform in-home installations, including ONT/modem setup, structured wiring, and Wi-Fi optimization, while also coordinating with outside plant (OSP) infrastructure when required. Responsibilities include troubleshooting connectivity issues, ensuring proper functioning of equipment, maintaining a high level of safety, and delivering excellent customer service.

Key Responsibilities

• Install and activate residential fiber (FTTH) services inside homes
• Set up and configure ONT, NID, modems, and Wi-Fi systems
• Run and secure fiber/Ethernet cabling within residential properties
• Perform installation, maintenance, and repair (I&R) service calls
• Troubleshoot and resolve connectivity and performance issues
• Test and verify all services before job completion
• Maintain accurate job notes, reports, and documentation
• Follow all safety procedures and installation standards
• Deliver a clean, professional, and customer-focused installation experience

Qualifications

• Valid Canadian driver’s license (MANDATORY)
• Experience in telecommunications installations (FTTH, cable, or ISP services)
• Strong technical knowledge of ONT/NID installation, Wi-Fi setup, and in-home wiring
• Understanding of buried and aerial fiber environments (asset)
• Basic knowledge of fiber splicing and OSP infrastructure (preferred)
• Experience coordinating with subcontracted services such as boring, plowing, or hydrovac (asset)
• Strong troubleshooting and problem-solving skills
• Ability to work independently and manage daily workload
• Excellent communication and customer service skills
• Physically capable of performing field work (lifting, ladders, confined spaces)
• Relevant certifications or telecom training are considered an asset
• Previous experience in telecommunications or utility construction is preferred

Compensation & Growth

• Competitive compensation (hourly or per-install structure)
• Performance-based earning potential
• Consistent workload with long-term opportunities
• Career growth into senior technician or leadership roles

Apply Now

Submit your resume or experience details via LinkedIn or email:

📧 careers@tgtech.ca