Log In
Sign Up
About The Position
This role provides high-level troubleshooting, monitoring, analysis, and documentation of systems and applications for tuning, consistent configuration, vulnerabilities, and optimization. The administrator will assist with system upgrades and patches, execute disaster recovery plans, and contribute to the design of systems within their discipline. They may also participate on project teams and perform other related IT Infrastructure Administrator duties as required.
Requirements
- Bachelor’s degree from an accredited college or university in a related field and four years of relevant experience; or Master’s degree from an accredited college or university in a related field and two years of relevant experience.
- Knowledge of principles, practices, and procedures of Information Technology; systems analysis; application, and peripheral equipment; principles and practices of system testing, analysis, data management and integrity; hardware and software configuration; operational characteristics of various computer systems; system administration for related discipline; disaster recovery practices; and current office technology and equipment.
- Knowledge of principles, practices, and procedures of server hardware, operating systems, storage area networks, and centralized backup systems; principles, practices and procedures of system management software, email, anti-virus, and anti-spam software; and methods and techniques to develop, test, and implement server systems.
- Knowledge of principles, practices, and procedures for client side Information Technology components including personal computers, peripherals, mobile devices, networking, security, software; systems analysis; application, and peripheral equipment; principles and practices of system testing, analysis, data management and integrity; hardware and software configuration; operational characteristics of client computer systems; system administration for related discipline; and system recovery techniques for hardware, software, and data.
- Ability to serve as project lead on large systems for design, analysis, test, and implementation.
- Ability to respond to system problems and administration.
- Ability to analyze requests and provide customer assistance for solutions.
- Ability to maintain confidentiality for proprietary and personal information.
- Ability to use independent judgment and exercise discretion.
- Ability to problem solve, prioritize and multi-task.
- Ability to communicate clearly and concisely, both verbally and in writing.
- Ability to establish and maintain effective working relationships with those contacted in the course of work.
- Ability to work independently and in a team environment.
- Ability to operate current office equipment including computers and supporting applications.
- Ability to monitor and optimize server systems.
- Ability to install, configure, and support server software, upgrades, and patches.
- Ability to develop server backup and recovery procedures.
- Ability to effectively interact with end-users and other technical service providers to resolve technical issues.
- Ability to develop new information technology concepts and procedures.
Nice To Haves
- Work at this level often leads to recognition as a subject matter expert in the specialized area.
Responsibilities
- Provides high-level troubleshooting, monitoring, analysis, and documentation of systems and applications for tuning, consistent configuration, vulnerabilities, and optimization.
- Assists with upgrades and patches to systems.
- Executes disaster recovery plan for area of responsibility.
- Assists in the design of systems related to the related discipline.
- May participate on a project team.
- Conducts systems performance tuning.
- Analyzes system logs and resolve issues.
- Configures software agents and performs backups and restores.
- Develops, maintains, and tests backup and restore procedures.
- Assists with development of procedures and performs installation and configurations for system upgrades, including new hardware and software.
- Installs operating system updates, patches, and configuration changes.
- Assists with researching, evaluating, planning and designing integration of new technologies.
- Performs and may lead troubleshooting and managing of hardware and software systems.
- Develops and updates documents related to the area of responsibility including network specifications, diagrams, charts, and equipment configurations.
- Assists with the development and deployment of long range strategic plans in support of Metropolitan’s business plans within the area of responsibility.
- Assists in the development, implementation, maintenance, and upgrade of client systems configurations.
- Assists in development, implementation, maintenance, and upgrade of client systems management infrastructure.
- Develops troubleshooting procedures.
- Researches and recommends solutions for systematic problems.
- Provides support or escalates unresolved technical issues.
- May coordinate with other Information Technology systems administrators.
- Participates in the maintenance of information technology enterprise architecture for assigned area of responsibility.
- Keeps abreast on pertinent information technology industry events, developments, trends and products.
- Performs disaster recovery functions.
