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About The Position
USAC is seeking a dynamic and collaborative professional to serve as a Program Analyst. This is an outstanding career opportunity for an individual interested in a genuine professional challenge in support of a public-spirited mission. Working in a creative and fast-paced environment, the Program Analyst will analyze data to support one of USAC’s four core programs by identifying process improvements and efficiencies, working with management and applicants to resolve issues that may affect funding, and develop and manage performance and funding-related reports. The successful candidate will excel at operating in a diverse and fluid environment and will be crucial for the success of the Lifeline Department.
Requirements
- Bachelor Degree and/or relevant technical training with no preferred certification. Two years of relevant professional-level work experience may be substituted for one year of required education.
- Three (3) to Four (4) years of working of professional directly related experience.
- Experience working in the telecommunications industry, performing audit response functions and/or leveraging financial systems.
- Proactive and highly organized, with strong attention to detail and follow through with the ability to handle multiple, complex tasks and establish priorities.
- Capacity to work independently without significant guidance and be able to exercise good judgment, taking the initiative when necessary.
- Excellent analytical and proven problem-solving skills.
- Demonstrate strong interpersonal skills and have strong verbal and written communication skills.
- The ability to identify and implement continuous process improvement.
- Proficient with the Microsoft Office suite (Word, Excel, Outlook, PowerPoint, Visio).
Responsibilities
- Collaborate with operations and IT to develop, document, and implement improved efficiencies.
- Provide support to IT efforts to develop requirements for additional system functionality.
- Assist management in developing performance metrics.
- Identify trends, atypical situations, or other issues that may require special consideration or procedures.
- Manage multiple conflicting priorities while supporting the various process owners.
- Ensure the adherence to federal regulations for payments of specific program components, including program rules, eligibility designations, and FCC orders.
- Conduct audit research.
- Assist Senior Manager(s), Director(s), and others in various projects, as needed.
- Other specific duties as assigned.
- Monitor and analyze vendor performance against contractual SLAs, ensuring both critical and non-critical targets are consistently met.
- Prepare and deliver regular vendor performance reports, including insights on trends, volume, and quality metrics.
- Conduct daily SLA and volume monitoring to proactively identify risks and drive issue resolution.
- Lead vendor business reviews and support strategic planning through data-driven insights and forecasting.
- Partner with internal and external teams to support quality assurance reporting and provide data for performance improvement.
- Analyze and interpret program data to identify any risks, issues, solutions, and recommendations.
Benefits
- Medical
- Dental
- Vision
- 401 (k)
- FSA
- Life Insurance
- Paid Time Off
- Commuter Benefits
- Wellness Programs
- low-premium, top-of-the-line medical, dental, and vision insurance
- disability and life coverage
- Generous 401k contribution
- Federal and floating holidays
- paid sick leave
- vacation time that increases every year
- Regular telework schedule
- opportunities to take professional development courses and training
