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About The Position
Valiant Residential is seeking a Community Manager who is responsible for supervising, controlling, and planning the day-to-day activities of the apartment community. They are also responsible for the implementation of company policies, procedures and programs that will assure a well-managed, well-maintained building within established management operating and assuring compliance with all regulatory agencies and investors. With over 37 years of experience, Valiant Residential is a next-generation property management leader, uniquely attuned to the needs of property owners and residents. We are driven by a Valiant Spirit—bold, innovative, and committed to excellence—fostering prosperous partnerships and long-term success. Our team thrives on collaboration, integrity, and strategic thinking, making a meaningful impact in the industry.
Requirements
- The position requires a minimum of 3+ years of property management experience.
- Demonstrate the ability to apply logical thinking principles to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate courses of action.
- Must possess strong verbal and written communication skills in English to effectively interact with team members, residents, vendors, and other stakeholders.
- Achieve Fair Housing certification before interaction with prospects or residents.
- Competence in personal computer skills, keyboard, internet search, math, Microsoft Office Suite including Word, Excel, and Outlook as well as community software applications.
- Knowledge of OSHA laws and regulations.
- Ability to work evenings and weekends.
- Present self in a neat, clean, and professional manner throughout the workday and/or whenever present in the community.
- Comply with expectations as demonstrated in the Employee Handbook.
- Successfully pass a drug test.
Nice To Haves
- Bilingual in Spanish is a plus
- College degree preferred.
- Certified Apartment Manager (CAM)
- Accredited Resident Manager (ARM) preferred
Responsibilities
- Consistently use successful techniques and company directives to screen, hire, orient, and train new personnel.
- Provide support to staff to encourage teamwork and lead as an example in creating a harmonious environment.
- Ensure all administrative processes involving personnel are handled on a timely basis (i.e., performance evaluations, salary reviews, time sheets, change of status forms, etc.)
- Determine transitions and promotions for on-site personnel.
- File reports regarding any work-related injuries.
- Maintain accurate records of all community transactions and submit on timely basis (i.e., rent rolls, delinquency reports, move-ins/move-outs, accounts payable, order office supplies, etc.)
- Prepare annual budgets and income projections in a timely and accurate manner.
- Ensure that all rents and late fees/check charges are collected, posted, and deposited in a timely manner.
- Review, code, and approve invoices for payments.
- Make daily bank deposits.
- Ensure the property is rented to the fullest capacity.
- Utilize marketing strategies to secure prospective residents.
- Oversee the consistency and effectiveness of the Assistant Community Manager and Leasing Agent associates’ use of policies and procedures, including priority wait lists, phone techniques, application verification, and notification.
- Ensure leasing practices conform to federal, state, and local law.
- Ensure that credit and criminal reports are obtained for all prospective residents and ensure that company policies and standards regarding income and prior rental history are met.
- Prepare, process, and sign all leases and related forms or supervise others in doing so.
- Collect rents and late charges, handle delinquent accounts, or supervise others in doing so.
- Aggressively pursue lease renewals.
- Send notices out at least 45 days before expiration.
- Supervise leasing employees, ensuring good closing techniques.
- Handle evictions and landlord liens.
- Maintain all resident files, including move-in sheets, move-out notices, security dispositions, and warnings.
- Ensure that residents are provided with a clean, safe, and well-maintained community.
- Ensure that maintenance requests are handled on an immediate one-call basis, if possible, and that residents are notified if parts must be ordered, causing a delay.
- Maintain the common areas.
- Ensure the availability of make-ready vacant units.
- Oversee risk management and emergency procedures.
- Continually inspect the property and improvements, recording deficiencies and taking the necessary action within budget limits.
- Maintain key control coding for all units and areas.
- Handle emergencies.
- Report accidents and emergency situations to your Regional Community Supervisor immediately and prepare all proper reports.
- Be available 24 hours/7 days a week unless regional property supervisor has been notified.
- Monitor parking lot for unauthorized vehicles.
- Review weekly reports for accuracy and completeness.
- Supervise outside contractors working on the property.
- As directed by the Regional Community Supervisor, prepare the property for code inspections, mortgage inspections, and all other inspections.
- Report to the Regional Community Supervisor any violations of company policy by employees.
- Develop and enforce community policies and rules.
Benefits
- Competitive total compensation
- Time off
- Comprehensive benefits, including free health insurance options
- 401(k) matching
- Career development opportunities
