Academic Services Administrator – Doctoral College Full Time

FTE: 0.5 FTE (working 18.5 hours per week)

Duration of Contract: Fixed Term until 30 September 2028

Annual Leave: 25 days pro rata plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year

Location: College Lane Campus, Hatfield

Main duties and responsibilities

You will be responsible for all administration associated with Research Degrees students, with specific responsibility for the administration of PGR students in the School of Health, Medicine and Life Sciences (HMLS). You will act as clerk at any designated meetings and assist with the development and implementation of administrative procedures for research students.

You will assist with all matters relating to the admission and enrolment of research students as well as setting up and maintaining the student records. You will advise students on non-academic matters, providing advice on internal sources of guidance and where possible to help resolve individual problems, which may involve liaison with external bodies. You will also liaise with departments across the University, including Finance and Human Resources.

Skills and experience required

You will have a methodical approach and attention to detail with the ability to work accurately under pressure to tight deadlines. Your application will evidence good IT skills and that you are numerate and literate. You will be able to demonstrate a good understanding of customer care including a polite, helpful and confident telephone manner. Appropriate proven administrative experience in a complex and dynamic organisation and experience of working in Higher Education administration is desirable.

The ability to collect, process and present complex data is key. Tact and diplomacy, with the ability to deal with sensitive material with strict confidentiality is crucial. You will be flexible and adaptable to team and workload requirements, effective in a team setting, and have a can-do attitude to problem solving. You will be able to demonstrate initiative and the ability to learn new skills.

Qualifications required

You will be educated with a minimum of A-levels or equivalent, or proven professional work experience.

Please view the job description and person specification for a full list of the duties and essential criteria, click the ‘Apply’ button above. Please attach a personal statement showing clearly how your skills and experience match the Person Specification.

Internal applicants – please ensure you apply via your employee self service portal.

We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work or demonstrate access to UK Right to Work before an offer is made.

Contact Details/Informal Enquiries: Sam Birks, Team Leader, s.birks2@herts.ac.uk

Closing Date: 07 May 2026

Interview Date: TBC

Our vision is to transform lives: UH is committed to Equality, Diversity and Inclusion and building a diverse community. We welcome applications from suitably qualified and eligible candidates regardless of their protected characteristics, and recognise there are different ways applicants may achieve the criteria in this document. We offer a range of employee benefits including generous annual leave, flexible location opportunities within the UK, discounted Sports Village memberships and free Active Staff sessions, personal and professional development and family-friendly policies. #GoHerts