Telecom Expense Management (TEM) Analyst / Remote (Canada) Full Time

Job Description-

Primary Responsibilities:

Network, Mobility And Telecom Support

• Support employees and the TEM provider in ordering mobile devices, laptops, and other

hardware, including plan changes and transitions between personal and corporate

accounts, through to return or disposal.

• Manage escalations related to mobility services, ensuring timely resolution and

employee satisfaction.

• Maintain and optimize telecom/network inventory, ensuring accuracy and alignment with

billing data. Raising, managing and escalating disputes with vendors as required.

• Proactively identify areas for process improvement to enhance inventory and expense

management, by reviewing and interpreting telecom contracts, service guides, and

pricing agreements

• Track contract renewals, expirations, and optimization opportunities, support vendor

negotiations or RFP processes.

Data, Reporting, and Analytics

• Develop and maintain reporting and metrics using Excel, Power BI, and other tools to

provide actionable insights.

• Monitor SLA and KPI performance to drive continuous improvement in processes and

vendor management.

• Analyze spend trends and variances across various views to identify opportunities for

cost savings and efficiency.

• Support budgeting and forecasting for telecom and mobility expenses.

Documentation and Communication

• Regularly review and update process documentation to reflect changes in policies,

procedures, and technologies.

Experience / Skills Required

Technical Expertise

• Strong knowledge of network, telecom, carrier, mobility, and laptop services.
• Basic understanding of hardware asset management and its alignment with IT

operations.

• Strong data analytics and use of Excel, Power BI, Pivot Tables, Oracle, and TEM

platforms, with the ability to generate and interpret reports effectively.

Problem-Solving and Communication

• Excellent troubleshooting skills with the ability to resolve escalations and billing

discrepancies efficiently.

• Strong communication skills for effective collaboration with stakeholders and vendors.
• Desire to discover and learn new technologies, particularly in automation and reporting

tools.

Personal Attributes

• Detail-oriented while maintaining a big-picture perspective to understand key trends and

business impacts.

• Self-starter capable of managing competing priorities and working collaboratively in a

dynamic IT environment.

• Comfortable working in a fast-paced, growing organization with exposure to a wide

range of technologies.