IT Support Engineer I Job at Thane India Full Time

At Amazon, we strive to be Earths most customer-centric company where people can find and discover anything they want to buy online. We hire the worlds brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. Were making history and the good news is weve only just begun. Amazon, one of the top 100 companies in the United States, has an immediate opening for an IT Support Engineer in our Fulfillment Center. Fulfillment Centers throughout the U.S. handle millions of items from tens of thousands of vendors and ships them across the globe each day. IT RAD(Rapid Asset Deployment) RMA center manages RMAs for Amazon Seller Services and Transport Services RMA across the India. IT support Engineer will be working for RAD centers to provide Rapid solution for IT Infrastructure repairs and RMAs. IT Support engineer will be partnering with all the OEMs in India for RMA support.

Amazon is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Vet.
Basic Qualifications
· Bachelors degree in Computer science or IT related field.
· A+ Certified or equivalent experience/knowledge
· Microsoft MCSE, MCITP Systems Administrator (Active Directory)
· 3 to 5 years of relevant experience RMA/Repair of Laptops, Desktops, RF Scanners and IT Inventory Management /Networking
· Proven skills in PC repair, troubleshooting, deployment, and liquidation
· Experience troubleshooting thin clients, PCs, RF scanners, and portable handheld terminals
· Knowledge on RMA process of all IT related equipments
· Knowledge on Chip level PCB repair would be added advantage
· Hands on experience in IOS imaging , Linux and Windows OS
· Experience troubleshooting and maintaining laser printers and zebra printers.
· Hands on experience in IT Inventory management
· Understanding of networking concepts such as DNS, DHCP,OSI Model, and TCP/IP protocols and applications
· Strong troubleshooting skills of very complex systems
· Ability to explain complex IT concepts in simple terms
· Proven ability to work successfully with limited supervision
· Excellent written and verbal communication skills. Comfortable communicating in person and via phone/radio with peers, management, contractors and vendors.
· Ability to stand/walk for 10-12 hours per day
· Willingness to work flexible shifts and schedules including nights, weekends, and holidays
Preferred Qualifications
· Cisco CCNA and CCNP certification
· Ability to explain complex IT concepts in simple terms
· Ability to manage high priority projects
· Strong Leadership skills
· Hands on experience in Cisco CLI
· Strong analytical skills with demonstrated problem solving ability
· Expert in at least one or more areas including network engineering, Cisco configuration and management, Microsoft Windows administration or Linux server administration.

Basic Qualifications

· Bachelors degree in Computer science or IT related field.
· A+ Certified or equivalent experience/knowledge
· Microsoft MCSE, MCITP Systems Administrator (Active Directory)
· 3 to 5 years of relevant experience RMA/Repair of Laptops, Desktops, RF Scanners and IT Inventory Management /Networking
· Proven skills in PC repair, troubleshooting, deployment, and liquidation
· Experience troubleshooting thin clients, PCs, RF scanners, and portable handheld terminals
· Knowledge on RMA process of all IT related equipments
· Knowledge on Chip level PCB repair would be added advantage
· Hands on experience in IOS imaging , Linux and Windows OS
· Experience troubleshooting and maintaining laser printers and zebra printers.
· Hands on experience in IT Inventory management
· Understanding of networking concepts such as DNS, DHCP,OSI Model, and TCP/IP protocols and applications
· Strong troubleshooting skills of very complex systems
· Ability to explain complex IT concepts in simple terms
· Proven ability to work successfully with limited supervision
· Excellent written and verbal communication skills. Comfortable communicating in person and via phone/radio with peers, management, contractors and vendors.
· Ability to stand/walk for 10-12 hours per day
· Willingness to work flexible shifts and schedules including nights, weekends, and holidays

Preferred Qualifications

· Cisco CCNA and CCNP certification
· Ability to explain complex IT concepts in simple terms
· Ability to manage high priority projects
· Strong Leadership skills
· Hands on experience in Cisco CLI
· Strong analytical skills with demonstrated problem solving ability
· Expert in at least one or more areas including network engineering, Cisco configuration and management, Microsoft Windows administration or Linux server administration.