First experience with customer relations and order handling in international markets.
Knowledge of products, production processes and production planning processes including the material flow in the plant
Coordination of special cargo (including special voyages, sea and air cargo)
Daily coordination of delivery dates with customers, production, demand planning and sales
Distribution of the available goods by order (incl. bottleneck controlling)
creation, verification and dispatch of standardized documents (e.g. order confirmation, backlog overview)
Responsible for handling customer portals
Customer requests (customer portals)
Handling of specific customer requirements
Timely and careful handling and clarification of customer requests by e-mail and telephone
Improve customer satisfaction and relationship with excellent service
Ensuring the exchange of information with warehouses, dispatch departments, production and planning
Ensuring daily handling of incoming EDI messages (full)
Ensuring a daily transmission of correct ASN’s to the customer (full)
Complaint management (complaints s, follow-up of complaints procedures) in cooperation with QS / QM or claim management
Documentation and follow up of complaints

2 days ago

Acro Service Corp Hiring for Logistics Coordinator at Morristown, TN, US Full Time

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